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Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.

Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.

Business class Seats on the A350 from Nan to YVR were wonderful. The flight crew was okay but could do with better training. Toilets were clean but ran out of paper towels towards the end of the flight. The food/menu and the wine offered really needs considerable improvement. Dinner options were either Bolani, a beef sandwich (even this could be made much better), or paneer butter masala. Unfortunately, if you are not a fan of Fijian food, there isn’t much choice. Dessert was either turmeric ice cream or fruits but unfortunately, they were out of fruit! So the only option was turmeric ice cream. I’m not certain how many passengers like turmeric but I am not one of them. They need to cater to a more diverse group of people. Perhaps they need a new chef? The movies& tv shows were mostly older so I didn’t find that interesting either. It was however, fun to view the plane’s exterior cameras as we take off and land. The best thing about this flight are the business class seats.

Comfortable as one can get in Economy, food was very good, staff were super friendly & efficient.

Really liked the plane and business class seat. Food was ok but could be better. Service was very good.

Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.

Better connections, much better cabin crews, much cleaner aircraft than Qantas, American and probably others.

Fiji left without me because American Airlines was too stupid to get to LAX on time. Fiji should have offered a standby on another flight but they told me tough luck. I will never fly with this company again.

The A350 aircraft business class experience was very good. Comfortable and well appointed pod, and supplemental bed pad available for sleeping. Food was very good.

Business class seats and amenities were excellent, crew very attentive. Slept well. Food good, lounge experience nice. Would fly them again. A350 aircraft excellent, very quiet.

The flight attendants were extremely friendly and helpful. Everything ran on time. I highly recommend Fiji Airways.

The experience was lovely in every respect. The crews were delightful.

Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.

There was nothing I didn’t like, prices a little lower would help

All things were below standard. There were 2 crew on the flights but didn't ask for water. The flight connection was poor for 4 hours.

Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing

Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.

The service and smooth landing. Food was delicious and the staff was friendly. We arrived earlier than scheduled.

Don’t like last minute airline change. Not able to choose seat earlier.

It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations

The flight met my expectations. It left and landed on time

Fine. Though no food or entertainment so the survey needs to be updated with those options.

Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience

Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

The ride was good but no food ot entertainment hence, it was just over an hour flight.

I liked everything about the flight. The service was excellent!

This flight was a code share on Air New Zealand.

Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.

No snacks served! Seating in the kast row in uncomfortable.

Flight was fine, it was delayed but only 30 minutes, staff were efficient, lady making announcements at LAX was really hard to understand but the rest were great.

My flight was from Charleston, SC to Halifax, NS with one layover and the same on the return. My flight to Halifax was good! The employees at check-in were helpful and friendly. No issues there. My each leg of my flight to Halifax was pleasant. The air crews were excellent, professional and courteous. Arrival in Toronto was uneventful, and the gate agents were friendly and helpful. The same for my flight to Halifax. My return trip was not so pleasant. The flight from Halifax to Toronto was great, with everything I mentioned above: friendly check-in staff and gate agents and quick boarding. It is when I got to Toronto that things went off the rails. In short my flight to Charleston was cancelled about an hour before boarding due to weather in Charleston. I received a text stating I would be rebooked within the 1/2 hour, and I was... on a flight at 6:40 pm the next day, more than 24 hours out! I absolutely could not stay in Toronto that long as I had to be back in Savannah for work. I went to the Air Canada service desk and here is where it really came off the rails for me. Please understand that up to this point every Air Canada employee I had interaction with was wonderful. However my experience with your service desk left much to be desired. As I stood in line with about 30 other people one of the agents announced that for those of us whose flight was cancelled that we had been rebooked, and to please follow her so we could be "escorted out". I turned to someone in line and asked what that meant, "escorted out"? They had no idea. As someone who has limited international travel experience I had no idea what to expect. One of the passengers asked her about accommodations, and was told basically that the cancellation was due to weather and therefore not Air Canada's problem (paraphrasing, but that was the message). She then proceeded to herd a group of passengers to be "escorted out". No other explanation. I waited in line to talk with one of the agents, and happened to get the same agent who had just taken the group out. I told her I could not wait for another flight 24 hours away and asked if they could try and book me on an earlier flight. She handed me a card and said there was nothing they could do and to call the 800 number to try and get another booking. She was extremely short with me and acted as if it was a bother to answer my questions. She said that I needed to be "escorted out". I asked her what does that mean? She explained that the international side of the airport closed at 10:00 pm and that we could not stay in the terminal overnight. I then asked her where I was going to be escorted to, to which she answered "the curb". The curb... outside of the airport? Yes, the curb. That was all she said. I left the desk to call the 800 number to rebook my flight. The gentleman I spoke with on the phone was pleasant and very helpful, and was able to get me a flight out at 7:55 am the next morning with a connection in Chicago. Absolutely wonderful experience there. I then proceeded to walk through the terminal to find my way out so that I could get a hotel for the night (another $225 I was not expecting to spend). I didn't realize that I could not exit the terminal without being "escorted out". I, and several other passengers, found our way at the far end of the terminal which was, apparently, closed to all except domestic Canadian travel. We were not aware of this. We were approached by a young lady with Air Canada and told that we had to turn around and we were not permitted in that section of the airport. She was abrupt and quite rude about it. Not a pleasant person. I made my way back to the service desk so that they could escort me out. About an hour after getting my flight taken care of I received another text that my morning flight had been delayed by 45 minutes. Not a huge deal as I was able to make my connection in Chicago, but it did put me on edge expecting another cancellation. My flight from Toronto to Chicago and then to Charleston was with United Airlines. The flight to Chicago was pleasant. I was fortunate enough to have a seat to myself. The flight from Chicago to Charleston was on a smaller plane, two seats each side, and the individual next to me was not a small individual. I had to press myself against the wall of the plane as I had zero space. Other than that the flight was fine and, again, the crew professional and courteous. I hate to complain because I know that airline employees, both on the ground and in the air, deal with some crazy things and many unpleasant passengers. I get it. I am in hospitality and I absolutely understand, and am appreciative of your associates and the jobs they have. It's not easy and, I imagine, quite stressful at times. Every Air Canada associate I interacted with was wonderful and do your airline credit, aside from those that I just mentioned above. It's not hard to answer a question, even if you're having a hard day. I also understand that things happen that are beyond the control of the airline. Weather, mechanical issues, passengers acting up... I totally understand. When it is all said and done Air Canada got me home safely, for which I am most grateful, and I am grateful for all of your associates who were professional and courteous during my journey.

Very poor. Flight was cancelled last minute to deploy the plane for another route

Unable to initiate refund/reschedule the ticket #worst experience #lost 900$

The flight was actually good the staff was all friendly, but I have to give it a bad rating because my luggage was damaged and I was not able to claim that it was damaged. I only realized it once I got to my hotel and when I tried to contact Air Canada it was almost impossible. The number give to make claims is only for US & Canada yet I was in Seoul, when I tried contacting the number for Seoul I was once again told to call the other number or to return to the airport (which was not possible at the moment). So very disappointed that there was no way to claim my damaged bag and now I have to try to get a new bag while on vacation.

Horrific, we bought our tickets 6 months in advance and paid extra for specific seats close to the front. There was an equipment change to a larger plane ( more seats), identical configuration, you would believe they could honor the seats we purchased. Unfortunately not, and they sent multiple alerts from 11pm to 2am, keeping us up all night. Eventually my husband was moved to the back of the plane with 40 rows, 10seats wide, 🟰 400 people ahead of him to deplane. ( we had a time constraint we had to catch on landing) I don’t mind a middle seat if it is my husband or travel partner, but if I thought there would ever be a chance we would be separated. I would choose an isle. There was no one we could contact as we were at sea, with no cell service. Once docked, We went to the airport an extra hour early, no help at all Air Canada check in counter told us we don’t work for air Canada, call Toronto. Horrible service all around. When you pay for seat selection, don’t count on it with Air Canada. ☹️

Air Canada cancelled our flight from Paris to Montreal with less than 24 hours notice, completely ruining our plans for the last day of our trip. Their associate tried to help by rebooking, but there was only one option available from Paris that was impossible for us to get on. There was no compensation for the disruption, and in fact, we had to pay an additional surcharge after losing money from another flight we had to cancel in order to accommodate the change. Before arriving in Paris, our flights were changed 5 times, but we had more flexibility while still on home soil, so the changes were manageable. Very unpredictable company and poor customer service.

Mess up with not assigning my husband a seat when our two tickets were purchased at the same time. They put us on standby. We were almost bumped off the plane at the gate before departure. Luckily someone volunteered to get a later flight.

Prepaid for my seat selection over a month in advance only to be told when I arrive at the airport that the plane has changed and no pre-selected seats would be honored and refunds would not be issued immediately. Was forced to separate from my traveling companion Air Canada. Unsurprisingly was no assistance in this whatsoever. Plane. We got switched on to also has no entertainment options available

Easy booking process and great follow up notifications. Need to improve boarding process and flight crew should be more personable and friendly with passengers.

The flight itself was ok the staff was great and so was the inflight food. The biggest problem was that my luggage was damaged (the zipper pull from both sides of the zipper where completely ripped out) and I didn’t notice at the airport but at the hotel and when I tried to make a claim it was not possible for me because I have to either call (which is difficult because I’m in another country) I tried to call every nombre given to me but the one that I need I was never able to contact and going back to the airport was not an option. So it’s basically impossible to make a claim if you are abroad. Very disappointed that there are no other ways to claim a damaged bag and now I need to buy a new luggage while on my trip.