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Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board

We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.

Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō

This flight was a code share on Air New Zealand.

I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.

Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.

Great crew, friendly. Found the trip long just sitting with no onboard entertainment

All planes flying to Mexico City are very old. Seats don’t even have power outlets.

By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.

It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.