There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
The flight and crew was above average. However, there was a two hour delay.
I wish the flight attendant was a little bit kinder
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
Boarding was horrible. We were packed into a bus with few seats and made to stand for 10 to 15 minutes, then driven for 5 minutes on wild curves. Complementary food and drink was a tiny chocolate and a bottle of water. Seating was cramped. Aircraft had no video.
Good boarding experience, staff was very friendly. No entertainment was provided and vegan/veg food items did not taste good.
My 4 bags have been lost at transfer and I still have not received them