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All good- I love BA and the professionalism of the crew and pilots.

Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.

Had a nice flight to London on BA will fly with them again in the future

Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.

I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.

So so. Terrible aircraft choice for that leg of the flight.

Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.

The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline

This flight was a code share on Air New Zealand.

Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.

Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time

Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.

We waited too long to get water while the plane was on the Tarmac awaiting de-icing.

Seats in economy were VERY tight for such a long flight. Food was pretty good, flight attendants were fine, it was just pretty uncomfortable.

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

Good experience. Food was great and passengers helped rearrange seats so our family could be seated together

terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.

Boarding is as always an issue. Slow and long boarding time.

Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.

Delayed boarding without detailed information given. Using stairs with heavy carry-on and computer.

I paid a lot of money for seat selection and was miserable for flight duration

This was my first time using Lufthansa, from he friendly and courteous crew and great captains this was a great experience.

Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.

Rude staff and seats are only can accommodate small people. If you 6 feet and up be ready for struggle.

Aircraft was an hour late getting into Ft Myers, missed my connecting flight from FRA to VIE. Had a bus ticket from VIE to my final destination of Bratislava that I couldn’t use, had to purchase new ticket. Second trip in a row now that this has happened.

Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class

Annoying customer pushing my seat did not make this pleasant.

When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!

The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.

They canceled my flight , they put me on a different flight that was delayed and the connection was lost . They lost my luggage. And now I’m stuck with any of my belongings.

The check at Accra was very bad . I had to be in the queue for solid two hours simple because your staff were pushing people and lifting the balustrade for them to jump the queue. This situation made us very made with your Accra check in crew. I have video of what I am putting across and I am happy I have the opportunity now.I can send the video to you if you are ready to punish those involved.

I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)

Seated in business class. Bed too hard and no comforter. Way too many seats in business class for number of crew so never felt particularly looked after.

It was the most uncomfortable flight I have ever had , it was a nightmare ,the seats were narrow and I was very cramped, the food was awful, there was over weight person seating next to me or should I say seating on my lap.Most of her was overflowing onto my seat .For 6 hours I endured this gulag like conditions. I will never ever book any flight with British Airlines

Innovative boarding process using face recognition was flawless. Excellent food. Great lounge!