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They were helpful, considerate with asking us for standby preboarding with our infant, gave us toys and excellent service onboard. They were always on time, even early boarding once! All our luggage arrived intact, and they even brought our baby car seat to oversized for us. We love China Airlines!
They were helpful, considerate with asking us for standby preboarding with our infant, gave us toys and excellent service onboard. They were always on time, even early boarding once! All our luggage arrived intact, and they even brought our baby car seat to oversized for us. We love China Airlines!
Great flight, although I flew out of ONT and that is where my car is, lol
Better training to have qualified crews and services. My flight was from around 12 midnight Friday Taipei to Vancouver. After two hours first meal (2:00 Am -8:00 ) no crew available for even asking for some water. I was even willing to pay for water. For breakfast after 8 hours the only drink was tea and coffee no water or juice.
Free Wi-Fi could have been better in the Airport.
3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections
Ask flight attendant for water during flight and she was a little rude get the water.
Baggage made it successfully to destination despite short layover. Appreciate that.
Staff were good and nice. There should me 3 meals instead of only 2 and snacks.
Flight was delay almost 2 hours from Hong Kong to Taipei. Last minute gate change from 24 to 66. Long way walk. We need to run in the Taipei airport to catch our next flight from Taipei to Vancouver. That is so suck!
Excellent staff made the boarding process fast and easy. Friendly crews on both flights from Saigon to Taipei and Taipei to Los Angeles. Will fly China Airlines again.
Short flight so no entertainment, turbulence so no food service - overall flight as expected
All was good, the only thing was it didn't run on time.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
Good food and entertainment options. Great Staff that were all welcoming and caregiving.
Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.
Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.
2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue
Flight attendants are always pleasant and helpful. Pilot kept us updated.
Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Great to have actual hot tastey meal on a flight. Well done
All in all the flight was good. Love the fact that for airline food it was piping hot
I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
It was a great flight Food was great Crew was spectacular
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
Wuhan - Dubai. Old plane: 1. Only USB charger. No power outlet to plug in.. 2. Super narrow seat layout 3. Toilet cover consistently fell down and hit my back when sitting on it.. :( 4. Entertainment system touch screen not sensitive, and need to press hard or use finger tips to hit. Crew were very nice and accommodating though.
1. I got very poor check in experience with the counter lady . This is the first airline I ever experienced that no combine check in weight allow . Even we have 4 of us but weight counter by piece . So we wasted lot of time argue and repack . This is super crazy 2. Next I left my Samsung tablet on the plane . And I started to escalate and finally spoke to southern airline lost and found in Malaysia and the amazing answer she give is : system nothing found and please try to call southern airline in china 🧐 . I have been flying many other airlines but this is my first encounterment with such irresponsible airline response and no empathy given to customer . My feeling is nobody bother whether how customer like me feel and I’m just too small for the management to take note .
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
No good but was short flight. Both of our China Southern flights were on time. No surprises.
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.
Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.
My first course flight (Aor-Kul) was cancelled in the morning, and they asked me to board the night flight hence I need to transit overnight for the 2nd flight (Kul-Myy) that supposed to be on the same day. The overnight stay was not provided, (I'm traveling with my spouse, a daughter (5 y.o.) and an infant (2 months old). Hence I booked Sama Sama Hotel at my own expense (fortunately using my enrich miles points). Other than this issue, all services is good.
My experience with the flight was okay. My experience checking in was absolutely terrible. I was told I needed to change my e-ticket number to check in because I missed my flight in PDX. Even when shown the itinerary, they didn't budge and sent me to KLM across the airport. KLM wasn't open until 8pm and my flight was at 7:30pm. Nobody made accommodations in any way to get me to KUL. To add insult to injury, they rescheduled my flight to the very next day, creating a very long layover and did not offer any hotel stay. After this, even worse, I found out later they delayed the first 7:30pm flight to 9:10pm. Meaning, I could have still boarded but they refused to even try to get me on the plane. As a result, I missed a day of work and lost pay for the day. Also, when I went to get my luggage, it wasn't there. It was STILL in Singapore. They had from 5:30pm to 5am to get my luggage onto the plane and they still couldn't get that right. This is the worst experience I've had flying anywhere in the past decade I've been travelling.
Orange juice change to mineral water . Should keep the orange juice.
Entertainment system was too old, crew were unorganised during boarding
No recognition for one World Emerald member. Business class seat has flat bed