Visit us at the Best Western Palace Hotel & Casino in Douglas, for some delightful accommodation on the Isle of Man. The Isle of Man is a haven for outdoor lovers, meaning you’ll find miles and miles of expansive countryside and mountain views right on your doorstep. The hotel itself is situated on the islands beautiful Victorian promenade overlooking Douglas Bay, and just meters away from the beach. As if that wasn’t enough, you’ll find plenty of activities to give you an adrenaline rush nearby, with great climbing, abseiling, mountain biking and coasteering opportunities. The Isle of Man also boasts many ancient sites that are worth exploring. Peel Castle is our personal favorite and is rather famous for its star gazing - so come armed with a blanket if you’re visiting in the evening. Although the Isle of Man is the ideal location for an active weekend away, the Best Western hotel in Douglas is dedicated to giving you the most relaxing and rejuvenating of stays. The hotel is one of the largest and best appointed 4 Star hotels on the Island, offering both - stylish accommodation and an elegant environment for all kinds of events and breaks. There’s plenty of choice when it comes to bedrooms, with suites, deluxe doubles, standard doubles, twins and plenty of sea view rooms available. Once you’ve risen for the day, you’ll be able to enjoy a host of serene spa treatments in our health club including facials, pamper treatments, eyebrow tinting, waxing, and advanced or sports massages - if you’re feeling a little tense. The Best Western also boasts an on-site casino, bingo lounge, slots lounge and the Whispers late night bar, where guests can enjoy a lively and dynamic atmosphere. You’ll also find plenty of spots to satisfy your hunger including our Paragon bar and restaurant – specializing in mouth-watering carvery – and the casino’s very own Majestic Chinese restaurant.
Guests appreciated the hotel's great location and friendly staff, enjoying amenities like the bar and casino. However, many reviews highlighted issues with cleanliness and service, with several guests expressing disappointment over the condition of the hotel and the responsiveness of the staff.
AI-generated from customer reviews
Location9.5 out of 10
Service2.5 out of 10
Cleanliness2 out of 10
All reviews
8.0
Very good
Daniel, Nov 2025
Pros (+) Great view with a belcony,nice bar & friendly staff.
Cons (-) Rooms are a little dated
9.0
Wonderful
Anonymous, Nov 2025
Pros (+) Balcony sea view
Cons (-) Not enough disabled parking near entrance
5.0
Fair
Marsha, Nov 2025
Pros (+) Basic and safe and clean
Cons (-) Room heating system wow the room were freezing and heaters did and didn't work I was freezing in the rooms and the WiFi didn't work at all
3.0
Poor
Jamie, Nov 2025
Pros (+) Location is great and Lookies bar is nice and up to date
Cons (-) On arrival we noted out room was smelling of B.O. we were given a bottle of airfreshner to spray in the room. We ordered room service 2 of the mornings and both times it was look warm, the beans were the only thing which was hot. Saturday morning we awoke to have no hot water for a shower and had to be somewhere at a specific time which was far from ideal. We went to have dinner in the paragon res...
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8.0
Very good
Dale, Nov 2025
Pros (+) Breakfast was very good ,excellent choices . Catered for everyone
4.0
Mediocre
Neil, Nov 2025
Pros (+) location, view
Cons (-) noisey, no hot water so could not shower
7.0
Good
Dawn, Nov 2025
Pros (+) Great location and I had a room with a sea view
Cons (-) Unfortunately it’s tired and needs updating
9.0
Wonderful
David, Nov 2025
Pros (+) Location great. Staff very professional. Breakfast and Dinners were all fine and good value. Seas view very special as always. The best things are the location and value for money.
Cons (-) Improving the wi-fi is still ‘work in progress’!
10
Wonderful
Colin, Nov 2025
Pros (+) Lovely room with sea view
8.0
Very good
Jurelma, Nov 2025
Pros (+) Love the fact that the hotel has a swimming pool, sauna and steamroom
