Maritim Seehotel Timmendorfer Strand

Nothing! It is hard to rate a place who prides itself in bad customer service, and does not work with its guests to offer a good hotel stay experience.... The reason why they ask for full payment in advance IS BECAUSE, once they have your monies, they can pretty much do as they please with your reservation, and you are on your own....I will not go back there, nor I will recommend it to no one. Once you are prepaid, any changes or request concerned your reservation are simply ignored, refused, and flat out discarded... While most hotels and resorts pride themselves on excellent customer service, and guest satisfaction, this facility prides itself on bad customer service and down right inflexibility while dealing with its guest requests, wants or needs...

Everything! The reservation personnel, is hard to reach (the phone will ring several times before someone actually pic it up), once you do get someone to pick , good look getting them to work with you, attend to your request, or even worst, making any kind of changes OR ADJUSTMENTS TO YOUR reservations. THAT IS WAY IS PREPAID...ONCE THEY HAVE YOUR MONIES, IS CUSTOMER BE AWARE!

the breakfast serves acceptable and the view is what everything cost. The sea views wroth everything.

the reception staff made me feel so terrible. She said that all rooms need to be booked for at least 7days. Then I told her I booked it from booking.com for two days. Then she said I can not have one night in the sea-view room even I was willing to pay extra money for that because there might be "another client" want to have this room. In the end, there was no so-called "another client". I paid for the sea view but I felt that I was discriminated for only staying for two days. How is that possible to treat the client in this way. She treated me so harsh like I did not pay it in EUROs. Did she discriminate me because I don't speak german and hold a Chinese passport?? how it can happen in 2019 in Germany.