Hotel Residenza Gra 21

The cleanliness & peace and the attitude of the staff.

The location is slightly away from city and the room did not have a telephone facility even to contact the reception. A telephone with alarm facility will be indeed a welcome addition to the facilities.

It is hard to cross the road.

the rooms were clean and spacious with a kettle which was fantastic for me missing my cups of tea!! also a fridge where we stored drinks etc which was no problem. In fact when the owner saw us with our bags of shopping he offered to upgrade us to a room with a kitchen for no extra charge, also when we couldn't find the hotel on arrival, we rang him and he came straight away to collect us in his car, excellent customer service!

Breakfast was in a cafe next door, a croissant and a coffee was a bit basic. You have to cross a road like the m25 to get from the metro to the hotel, we did nearly get run over a couple of times!! not ideal with children or elderly and very difficult to manouver at night!! It was a shame as the hotel itself was lovely.