gardens, location, shuttle bus to Arco di Travertino metro station, shuttle to / from Fiumicino Airport, updated facilities, clean, terrace, front desk staff was cordial and most spoke fairly good English.
cleaning staff inconsistent, forgot to deliver supplies several times, didn't change sheets every day, almost no hot water one day, noisy students screaming in halls on a couple of days late into the night past 11 pm., hotel wouldn't arrange shuttle to pick us up from airport more than 24 hours before our arrival (This was a big sore point for me, costing 60 euros for a taxi instead of free.)
The staff were very helpful and the price was good.
We chose the hotel because it was close to Ciampino airport, but had a dreadful experience with the taxi the hotel ordered for us. First he tried to negotiate a price of E40. When we insisted on the meter, he started it with E16! then added E1 for each bag, even though the rules say small bags are free. Then he substituted a E5 for a E20 note at the airport and tried to claim we had underpaid his excessive meter charge of E33 to get to the airport. This destroyed all the advantages of the hotel location and left a very bad taste for our final Rome experience. The hotel needs to make sure the taxi company does not undermine the competitive advantage of their location.
Clean,nice reception,helpfull,nice breakfast.
Overall we liked this hotel - better then many other *** in Italy. We came by car: it was easy to find the hotel and easy to drive to nearest metro ~10 mins, where we left the car at supermarket parking for free. Rooms are very clean and comfortable. Bed is good - we slept perfectly! Stuff was friendly, breakfast was ok - includes sausage and cheese. Price was good - 58 euro/night (hot deal).
The roof terrrace in fact was not ready for use. It was opened, but chairs and umbrellas were packed, and beach beds were absent. One guy from reception was not too polite - he woke me up at midnight, because he needed my birthdate for registration purpose. The sound isolation of rooms is not perfect but acceptable.
It was quiet and peaceful. It has parking which was important for me as we arrived in Rome by car.
Floor without a carpet. Broken handle of the toilet door was annoying and tv did not have a signal so I had to ask for assistance to be fixed
Easy to find your way around Rome from there
Policies vary by room type and provider.