Paradiso Garden Hotel

Location is perfect, design is really nice, space organization is very good. Food is excellent! Breakfast and dinners are really really high level! Send my personal gratitude to the chefs;) Beautiful lady with curly hairs from reception big respect!

Service probably will be the last on the list. Stuff doesn’t really speak any English, few ppl from reception and just numbers from the restaurant, which have created some obstacles. We had 2 rooms and stayed for 1week, all 7 days the air conditioner worked only in one of them. We reported the problem a couple of times. Some vision was created but problem had not been fixed. In one of the room there were 4 ppl but we had only 2towels set and 3 bed sets. The issues were as well reported to the reception but were not solved. Since we were a big company, the dinning process took time, and we could not receive any patience from the stuff ( we know it for ourselves cause all are involved in the HoReCa business) There were numbers of bill mistakes and the service over all were far from friendly. And of course I understand that we did not represent easy guests (as a sweet couple) but a messy big family with kids. We do still deserve attention and smile) I found this hotel through Instagram, and ...ok. Let’s say we all know how instagramability works. However I did rely to the announced entertainment, among which were white party, smoothie workshop and some violin. Nice images. All good! And ppl (the pr team) I believe worked really hard to achieve some fun in the yard, but apart from some pics for gram the garden was always empty, guests were not attracted. And the real picture was far from insta view. The approach probably must be changed. Invite locals, give 1 glass of wine for free and ppl will come. And the last issue that gave me strong feeling of not coming back: I left some stuff in the room, and realized that only next day at home. I texted the hotel from 2 mail boxes and never received answer plus my friends were still at the hotel and when they approached the reception with my issue the stuff gave only the negative answer.