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6.8
Don’t get a rental car in Sweden
Pros: We got places more quickly than bus or train.
Cons: You have to pay to park literally everywhere in Sweden. Since we don’t read Swedish and couldn’t understand the street signs, we didn’t know there was street sweeping one day and got a pretty expensive ticket. Having a rental car was more trouble than it was worth. Plus, the car we were supposed to get wasn’t cleaned from the last people who drove it. We had the choice to just take the car or wait for them to clean it, and we were on a deadline, so it was just a little inconvenient. The car itself was fine, it was just not a good idea to get one in Sweden. I would have rather just done public transportation here.
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6.0
Customer service is everything!
Pros: The car itself was really good, clean and I couldnt fault it whatsoever
Cons: We arrived at Malmo airport, walked into the rental place and there was literally nobody in there. I had to ring the customer service team to ask where the person was. After 20 minutes waiting a woman finally walks into the place. Does she apologise for keeping us waiting....no not one single apology. I dont even think she greeted us with a hello. Basic customer service is key in my eyes to retaining clients and this woman failed massively.
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10.0
Pros: Tiszta és új auto volt, az átadás átvétel nagyon rugalmas és gyors.
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