1.9 Horrible25 Jul 2021
They tried to charge double the entire quote for bs “mandatory” insurance. I would not book a rental in Mexico this way ever
2.0 Mediocre25 Mar 2021
Upon arrival to the airport, I was notified that my reservation couldnt be filled as the car was already rented out to another customer. I had to scramble to find the last car available at the airport and ended up paying a ton!
4.0 Okay9 Dec 2020
Drop off took to longNot keep on asking for a tip. Safety. One tire on the left rear was cracked on the sidewall very bad.
5.6 Okay7 Jan 2020
Car was newer and in ok shape.Please be aware that taxes are an extra 35% on top of the agreed to price. Plus the very expensive insurance they make you buy. You might as well double the rate on the rental.
8.4 Excellent12 Apr 2017
They don't tell you the insurance cost 5 times the rental fee. In other words, I was quoted an online rental fee of around $106. Then I was told at point of purchase, the counter that the insurance on top of that would be an additional $400.
2.0 Mediocre20 Mar 2017
Horrible ExperienceThe car was dirty with multiple areas damaged at pickup. They marked all the damaged areas and told us we wouldn't be responsible for any of it. Since we rented in Mexico we bought all the extra insurance offered. When we returned the car they blamed us for some of the preexisting damage and told us the insurance didn't cover it. We have rented in Mexico many times before, never from Thrifty, and have never had issues. The cars were clean and damage free. The rental and insurance cost more than what was quoted at time if rental, but unfortunately when you are in Mexico you have no recourse to dispute.