Daily cleaning, installation of cabin HEPA filters on flights from Taipei City to Auckland
China Airlines has waived its change and cancellation fees on flights from Taipei City to Auckland. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Cons: "More storage space in business"
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Service was excellent!"
Cons: "Delay could be complimented by faster speed"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "Nothing beats Singapore SQ!"
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "Clockwork prompt"
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Cons: "The desserts. The bun."
Pros: "Excellent attention to service and comfort."
Pros: "Very good service."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "Like the food"
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Liked everything from service to comfort"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "Hard to find lounge for bclass users"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "No fuss flight but lacking that something extra"
Cons: "Seats are tight and hard"
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Friendly staff, excellent customer service, great food"
Cons: "It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight."
Pros: "The flight was canceled staff unhelpful stuck us in a shitty hotel with No info."
Cons: "The flight was canceled staff unhelpful stuck us in a shitty hotel with No info."
Pros: "Good service. Nice crew."
Pros: "Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep."
Cons: "The lady sitting behind me putting her feet on me... not a fan."
Pros: "Crew were very good and good aircraft"
Cons: "The business lounge is poor at Pudong and so is the food."
Cons: "The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in."
Cons: "They did not let me on the plane due to my middle name not being on my passport. This have never happened to me before in all my years of travel. Worse yet, Kayak (JustFly) did not give me any refund or change my flight. It was "their policy." I will never use JustFly or China Eastern again."
Cons: "Bad airlinws. No respect of ppl waiting for chk in"
Cons: "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
Pros: "Stop doing business with these crooks. They steal money and ruin trips."
Cons: "You ruined my honeymoon"
Cons: "Very limited English speaking programs/movies"
Cons: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
Pros: "Service..on time .."
Cons: "I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable."
Pros: "Price is good"
Cons: "Can’t pick seat"
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "Amazing flight"
Cons: "They never pick up the phone when you call them at their offices."
Pros: "The food was good. The entertainment was great. But not having anyone by me was best as I slept horizontal. Great if no one else is by you."
Cons: "Only 2 meals through out the entire flight. The airline attendant wouldn't specify if I was drinking oolong tea or green tea."
Cons: "Baggage lost/delayed"
Pros: "We were surprised to find a full entertainment system on the flight, which is perfect for a family with kids. They were entertained the entire time. We'll do it again."
Cons: "They didn't love the food (too spicy for them, should have ordered some child meals), but this is a great flight. Also we boarded a maybe 15 minutes late, but not a problem."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Cons: "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
Pros: "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "Cheap The plane was new and in good condition."
Cons: "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
Cons: "Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless."
Cons: "They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?"
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Crews and stff were very helpful and accommodating."
Cons: "Just the long distance and long flight, but until they can "beam us up" there is no getting around that."
Pros: "Crew was friendly, took good care. But the strict rules on electronics (keeping all electronics off even in flight mode) ruined the whole thing. Even though there were some good movies and entertainment stuff, they're not nearly enough for long flights. I'd rather have played my own music and movies I downloaded for offline view from Netflix & Youtube."
Pros: "Food, service, on time, etc."
Pros: "See my china eastern comments from shanghai to chicago"
Pros: "Nothing I already"
Cons: "I already mentioned above ,same story"
Cons: "there wasnt wine & pain relief medicine..."
Cons: "They didn't inform visa issues and made the customers to buy new tickets on the following day. It's completely irresponsible and I feel like that I was robbed."
Pros: "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
Cons: "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Cons: "Why can't you use phone in flight mode?"
Cons: "Sat on tarmac in Chicago for four hours without moving"
Pros: "Very efficient staff. Great operating system"
Pros: "I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around."
Pros: "The food was good given I had specialised meals, in which it was provided with ease. The plane ride was easy and comfy (6'3) enough leg room for my hight unlike most. Not overly strict with luggage, always asking for a better to serve. Transportation to and from the provided hotel was easy crew was helpful, hotel staff arranged everything including pickup time, wakeup call, and breakfast. The Chinese officials were helpfull as well since they had to check my luggage and assist me for I forgot to removed my batteries to my carry on instead ."
Pros: "More food and drink choices More international appeal Free internet"
Cons: "Lack of international entertainment"
Pros: "The chairs recline fairly far which makes the trip a bit more palatable. Movies and in flight entertainment are decent."
Cons: "There was nothing exceptional about this flight or airline. It is the cheapest way to get to and from the Asian continent so I did not expect much to begin with. The crew members are bland and do not go out of there way to accommodate any request. If you have dietary restrictions, make sure to indicate that when booking your ticket or some time before your flight. They have mostly pork and chicken options....which doesnt work well for vegetarians, vegans, pescatarians, kosher etc. All in all take this airline for the cheap prices and not for any type of experience."
Pros: "Seats were comfortable. Ticket price was cheap for business class."
Cons: "The food was terrible. They do not have any cold water or beverages. Everything was room temperature. Probably won't fly this airline again. Eva Airways has much better options."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Cons: "It took us more than 18 hours to actually land on Wuhan"
Airlines flying from Taipei City to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei City to Auckland
Masks required on board, masks provided on flights from Taipei City to Auckland
Social distancing seating
Middle seats unavailable to book on flights from Taipei City to Auckland
Testing for antibodies, testing for symptoms for flights from Taipei City to Auckland
Waiving of change fees. Search flexible flights from Taipei City to Auckland