Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Auckland
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Scores according to KAYAK customer reviews
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "I like everything in Singapore airlines"
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Very cramped. Worst leg of the journey"
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"
Pros: "Great service and very very comfy"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Punctual flight with friendly crew."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Cons: "The desserts. The bun."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pros: "Classy cabin staff"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "everything are okey"
Pros: "Great service always"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Cons: "Extremely cramped flight in regular Economy."
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Cons: "The entertainment was poor"
Pros: "On time departure and take off. Smooth landing."
Cons: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
"I book every time Qatar when I m going to india because it’s good service nd cheap tickets"
"I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight."
"Inaccurate flight time, need to improve customer service. It’s better for them to spend money on hiring professional staff instead of spending money on expensive ads."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Very friendly online travel booking portal. I like it"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Transit time was too close with my connection"
Pros: "Every things"
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "It was a short flight, so no problems"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "about average"
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "Great food and entertainment and the service was exceptional."
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Cons: "Water leaking into 52 and 53. Wet socks"
Cons: "Nothing i"
Cons: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "The in flight crew was friendly and helpful."
Cons: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Cons: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Footrest would be good for a long haul flight."
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Cons: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"
Cons: "Entertainment system at my place didn't work properly."
Pros: "Good Flight."
Cons: "They changed the seats without asking."
Pros: "Excellent service and accommodation in business class. Could not have asked for more"
Cons: "Nothing to memtion"
Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Cons: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Pros: "Excellent flight. Excellent service. Great food and on flight entertainment."
Pros: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Food better than average"
Cons: "Poorly designed economy seat. Unusable wifi."
Cons: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Pros: "All was great ! Hope i'll be able to try the business class one day !"
Cons: "Nothing. This is the best airline ever!"
Pros: "Very few passengers on the plane allowing to use more space than normal"
Cons: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Pros: "The boarding was good, I needed a wheelchair as I had a heel problem , this service was very well done, the staff were helpful and obliging on the flight"
Cons: "The food was disgusting, I chose to have gluten free, the breakfast was the worse food I have ever eaten, the eggs were like rubber to eat, the fish was the same and the chips were grey and soggy with saturated stale oil, the bread roll was stale, as a result I didn't eat the breakfast and the main meal wasn't much better, I feel if the food was much more simple , fresh , and the fruit ripe instead of green , the meal would have been more appealing ."
Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The spacious seats and the in-flight service"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "Staff were great. Food was good."
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Pros: "Staff are polite and accomodating. They let passengers upgraded from economy to business for free."
"I would like my refund because I was never given a chance to use the flight. I you need to send me connection to process refund for the whole trip. I booked through you and the trip was never allowed to continue. Please assist me get my refund to settle and close this chapter."
Cons: "Food offering"
Pros: "In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored."
Cons: "Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops."
Pros: "Organized process and controls."
Cons: "The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve."
Pros: "Crew good, food okish."
Cons: "Entertainment system below average. Disembarkment was poorly handled and resulted in big delays."
Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."
Pros: "not much"
Cons: "Equipment change from A350 to very old 777. Long delay."
Cons: "At boarding a member of the check in ground staff was extremely rude to my travel companion."
Pros: "Fab flight in every way"
Pros: "Yes and yes"
Cons: "Get the blanket timely"
Pros: "This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time."
Cons: "Nothing really. It was a great flight."
Pros: "Crew was good the equipment on board not good. I paid for 6 seats for my family and earphone connection plus power socket didn't work"
Pros: "Nothing specific"
Cons: "Old aircraft"
Pros: "I appreciated the courteous crew and the blankets. I appreciate the safe trip."
Cons: "Plane was delayed and I didn't like the $60 baggage check in fee. That's ridiculous. Airplane comfort in economy class is always medium. The main gripe is the $60 cost for the one suitcase."
Cons: "Long wait at the gate upon arrival at Heathrow."
Cons: "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. They said on the plane that, if we are missing our luggage, it will come in on the next flight. I don’t understand the logic of the decision to not load our luggage to try to save us time."
Pros: "Ground staff were excellent, the comfort was acceptable."
Cons: "Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent"
Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Cons: "Arm rest not going up for 11 hour flight not good . Trash not collected"
Pros: "Good service by the booking staff all the way through, especially when they were helping me with the delay."
Cons: "My overall schedule was delayed 3 hours, which threw off some of my plans."
Pros: "I made it finally to Prague."
Cons: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Pros: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."
Cons: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."
Pros: "Liked the big 380 airbus. The food and entertainment was great on the long distance flight. The Airbus seats are more comfortable than others."
Cons: "2 hour delay because they said they didn't have the equipment to back the plane out of the maintenance hanger. Really? - at one of the big airports of Europe, they didn't have a tug vehicle."
Cons: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Cons: "The plane was ridiculously freezing cold; the AC was way too low and now I am ill. I complained on numerous occasions but the temperature remained! Also there was hardly any leg room."
Pros: "total very good. VIET NGUYEN"
Pros: "crew friendliness"
Cons: "no charging ports"
Pros: "The plane take off and landing were great. The cabin crew were pleasant."
Cons: "Boarding was confusing as announcements were hard to hear about zones. The plane was old and run down. The top of my arm rest had a plastic cover that kept falling off. There was no entertainment on the plane. It was a 2 hour flight from Madrid to London and we didn't not get any refreshments for free. I would at least expect a drink and pretzels as that's standard everywhere else."
Pros: "The snack provided onboard was tasty. The flight attendants took their job seriously."
Cons: "Southwest Airlines style seating with a foldable tray table over a middle seat. Sold as a business class cabin at a high price for an hour and a half flight but we left feeling ripped off. No boarding order and overall chaos boarding. I feel that for the price and being advertised as business class I was taken for a ride so to speak, and not in a good way. This would not qualify as business class on any other airline irregardless of how short the leg was."
Cons: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."
Cons: "Was pulled for a security screening. Stood around forever waiting. Seemed like people didn't know what they were doing."
Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Cons: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."
Cons: "I paid to upgrade my seat and another passenger sat there and refused to move so I had to sit on the opposite side of the row causing me discomfort the entire flight. I have a titanium leg on my right side and always sit in a seat that allows me to stretch my leg right side of aisle. Very dissatisfied"
Pros: "Getting home"
Cons: "Extremely cold on board ,, no control of a.c. After boarding we got a breakfast bar and a drink. Nothing more till morning, then the breakfast was horrible."
Pros: "A great crew member or more can make a flight so much better."
Cons: "Update your entertainment systems. Head jack was broken and system old."
Pros: "Courtesy, professionalism, cleanliness."
Cons: "Offer larger seats like United Airlines. For a few dollars you can upgrade economy to economy plus which offere 6 inches more leg room."
Pros: "The in-flight service was great!"
Pros: "Food and Drink were good!"
Cons: "My husband and I weren't seated together. No matter how we try to change or ask for it even before check-in we couldn't change our seat locations. I am 5 months pregnant and it was not comfortable not having husband close to me, when in case of emergency I need something and he is not able to help right away."
Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."
Pros: "Fast and efficient"
Cons: "No drinks not even water without cost"
Cons: "British Airways lost my bag TO Europe, I was without it for 2 days, AND they lost it on my way BACK. I will never fly this airline ever again. Who loses a person's bag TWICE?? ON THE SAME TRIP?? Beyond that they treated me with such discontent, it was like they didn't even care."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "Friendly crew"
Pros: "Great service, French champagne on board - super nice"
Cons: "I was not informed about visa - so i need to bay 2nd ticket. I sent redound request email - but no reply."
Pros: "Got to my destination"
Cons: "The plane was from the last century. My iPhone screen is bigger than the entertainment unit in the seat in front of me... The flight was late. Service very slow."
Pros: "Flight was good.Crew was good."
Cons: "Flight delays and baggage not coming"
Airlines flying from Dubai to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Auckland
Masks required on board, masks provided on flights from Dubai to Auckland
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Auckland
Testing for antibodies, testing for symptoms for flights from Dubai to Auckland
Waiving of change fees. Search flexible flights from Dubai to Auckland