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The worst customer service experience I have ever had. The only nice thing I could say was the buildings/hotel itself was beautiful however that is where the good stopped.
The worst customer service experience I have ever had. Pool was closed for "maintenance" - having had this excuse many times in China at different hotels during the winter - this means they didn't want to have the pool open during an off peak season. The bar on site was also closed at 19.30pm on a Friday evening because they didn't have enough staff even though two workers were in the bar on their phones and asked us to leave because the bar was closed. We also were refused food in the hotel restaurant because we didn't want the seafood buffet option. Phone in the bedroom didn't work and I spent 2 hours trying to get food on site between the bar, hotel restaurant and room service. Eventually we were brought food which was cold and the room service guy had a terrible attitude.
Very nice hotel with nice personnel.
Even though during the night was quite cold, the heat didn't work. When we asked at the front desk, we were told to get an extra blanket or some extra clothes.
The room is huge and very comfortable.
The staff don't speak english very well.
The room was huge, comfy bed and decent gym.
We were overall disappointed- the service was fine but no one showed us around or explained the facilities. We booked based on the year round pool- which was closed. I emailed them twice and have never received a reply. The decor is drab and dark. The shower water pools and takes ages to drain. They need to think about lighting as we could either have it bright or dark with no in-between. Based on the rating, we expected more.
This hotel is beautiful and the room was special. The staff were friendly and attentive. Most spoke English. The swimming pool was good and gym looked great.
Housed in German-style villas, each of our guest rooms in the Hotel Indigo® Tianjin Haihe hotel is unique, from our Maritime rooms to our Cinema History rooms, with distinctive decor and local artwork reflecting our neighborhood’s diverse history. Our lobby pays homage to Tianjin as the birthplace of the country’s first postal service. Ask our knowledgeable team members for local tips on how to explore Ancient Culture Street, People’s Park or the Xiaobailou neighborhood, or stay in with us: our restaurant, Albert's (named after Albert Kissling, who opened the first foreign eatery in Tianjin) features European cuisine with local flavors, while Blauer Engel, our boutique beer house, serves craft beer and fine wine. Our indoor swimming pool also features a sky-view roof, and our five event spaces are perfect for gatherings of up to 60.
based on 609 reviews
Things to know
- Spacious rooms
- Luxurious Hotel
- Comfortable beds
- Friendly atmosphere
Policies vary by room type and provider.
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Reviews about Hotel Indigo Tianjin Haihe
Most popular landmarks
- Chentangzhuang Train Station 2.9 km
- Zhongxin Park 3.5 km
- Fuxingmen Station Tianjin 3.8 km
- Anshandao Station 4.5 km
- Former Residence of Liang Qichao 4.7 km
- Huashanli Station 4.9 km
|Beijing Daxing Intl||83.5 km|