Good to know
|Distance to city centre||5.6 km|
|Nearest airport||Syracuse Hancock Intl|
|Distance to airport||5.4 km|
Time of year
Show reviews that mention
|air conditioner||in 15 reviews|
|area was nice||in 33 reviews|
|bed was very comfortable||in 15 reviews|
|breakfast buffet||in 69 reviews|
|comfortable hotel||in 39 reviews|
|customer service||in 12 reviews|
|dirty first room||in 117 reviews|
|friendly staff||in 87 reviews|
|good size||in 6 reviews|
|great place||in 6 reviews|
|heater was broken||in 4 reviews|
|hot tub||in 43 reviews|
|kids running||in 21 reviews|
|nice breakfast||in 74 reviews|
|pool area||in 117 reviews|
|smelled like wet||in 11 reviews|
|towels in the pool||in 76 reviews|
|vacuum the floors||in 3 reviews|
|young adults||in 1 review|
nothing. HBO worked in the first room.
requires major overhaul. don't know where to start, first room shower had hair in it that wasn't either of ours, bathroom floor was like a skating rink (very slippery), bathroom fan was nasty, AC leaked all over the floor and i'm probably forgetting something. second room that we had to move to. Again the bathroom and shower where like skating rink very slippery. wife was drying hair and bathroom power turned off, blew a fuse/breaker? HBO didn't work in second room so the movie we where watching before moving wasn't available.
The breakfast and the breakfast staff were good.
The toilet wasn't working. Left for a couple of hours, came back and toilet not fixed. Had to change rooms at 10 pm only to find that one of the beds in the second room was broken. The room seemed smaller than the original room given to me. All this inconvenience and the staff couldn't even extend an apology. Doors ween't secured at the rear entrance and the latch to second room was broke off. I felt the overall cleanliness of the hotel was very dirty.
The fact that there was no bed bugs.
We checked in and the person who checked us in didn't greet us at all. Wasn't friendly and didn't smile. Her shirt was covered in something and that should of been the first clue to leave. We got to our room after a long day of travel; only to discover that the throw pillows on the bed were covered in stains, a chair had white marks all over it, someone before us had stuck dinosaur stickers all over, there was something dark blue and gooey coming thru the ceiling, the 1st bathroom shower rod was practically falling off and the sink in that bathroom was clogged with stuff coming up out of it. We went to the desk on our way to dinner as I didn't want to be charged for the damages. A different girl was at the desk on her cell phone; talking to a man wearing a surgical mask. He apparently worked here. After describing my issues with the room, we were advised they would change our room, but the man in the mask was well aware of the room we were given. I am unsure why you would have someone staying there if your staff are aware of its condition? After we moved all of our things with no help or buggy anywhere to be found, we inspected the new room. While still not aesthetically pleasing to look at it was in much better condition cleanliness wise then the previous room. However, the shower curtain in the new room had holes in it and some of the pillows had stains and marks on them. We had to call the desk for sheets for the pull out sofa which we had to retrieve ourselves from the front desk. We were going swimming so we figured we could just get them. Frankly, they should have been brought to us. Upon arriving at the pool, the gate was locked and we struggled to get in. Apparently, that side was broken (another neglected repair) and we had to walk around to the one that worked. We had wanted to use the hot tub, but it appeared green and dirty. Other people came in and used it and the water it kicked up reminded me of Niagara whirlpool.
Very loud at night. Odd set up of hotel
breakfast - convenient
trash around property bldg. in fair to poor condition
Get rested, set and ready to go at our Comfort Inn and Suites Airport hotel in Syracuse, NY. We offer easy access to several local destinations, including the Carrier Dome, Syracuse University, Empire Expo Center at the New York State Fairgrounds, NBT Bank Stadium and the William F. Walsh Regional Transportation Center. Each guest can enjoy a a free breakfast, indoor heated pool, exercise room, business center and free weekday newspaper. Each guest room also comes equipped with a flat-screen TV, hair dryer, coffee maker, desk and safe. Sign up for our Choice Privileges program today and start earning rewards with your next stay.
based on 783 reviews
Policies vary by room type and provider.
Most popular landmarks
- Alliance Bank Stadium 2.1 km
- Central New York Regional Market 2.4 km
- Destiny USA 3 km
- Lake Onondaga 3 km
- Carousel Mall 3.2 km
- Lakeview Amphitheater 4.4 km
|Syracuse Hancock Intl||5.4 km|
|Ithaca Tompkins County||71.3 km|
|Syracuse New York - State Fair||5.6 km|