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|Phoenix Sky Harbor Intl|
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|"Extremely friendly, understanding and helpful staff"||(in 12 reviews)|
|"Very convenient to Mayo Clinic."||(in 4 reviews)|
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Terrible handling of a stolen property case
We checked out of the Courtyard Marriott late morning of the 28th after a stay for a wedding nearby, and left our luggage with them to go hiking in the beautiful surrounding mountains. 3 hours later we returned to pick up our luggage and move to a different hotel downtown. Upon arrival at the new hotel we realized my wife had left a piece of jewelry at the Courtyard, in a specific place in the bathroom. "No biggie" I thought, if she knew exactly where it was and trusting the staff of a well established hotel chain. We called them to check, they went to ask housekeeping. No response. Called again. Received an apology for "being slammed" in a hotel which we saw around 5 people total staying while we were there. Promised to check. No response. Called again. Said housekeeping would check. By this time it was late so when we didn't receive a response for the third time we left it till morning. In the morning managed to get through directly to housekeeping. They said they'd check - no response! Unbelievable. Finally got a line to the manager who wasn't there until noon so left a desperate message. All we received back was "we didn't find anything, contact the police if you want". A lack of response after 4 calls is one thing, the fact that an ignored query and the elapsed time probably enabled the theft of this item is another, but the real kicker was that all they could offer as a solution was to "contact the police" was galling. I expect better from Marriott who pride themselves on customer service - not in this experience by a long shot! The lost - I will now say stolen - item was precious to my wife, and I can't help suspecting a more professional response would have meant it returned to her. If you must stay here, beware of your belongings and I sincerely hope you don't need to ask the staff to go beyond their bare minimum - you may be as disappointed as we were.
No matter what brings you to Scottsdale, AZ, at Courtyard Scottsdale at Mayo Clinic, we promise you a comfortable stay. Settled near Fountain Hills in the heart of the West's most western town, our hotel boasts an unrivaled location near WestWorld of Scottsdale and Historic Old Town Scottsdale. In addition, we offer a complimentary shuttle to and from the Mayo Clinic. When you work up an appetite, enjoy a tasty meal at our on-site restaurant, The Bistro, serving hearty American fare for breakfast and dinner. Or stop by our 24-hour convenience store to stock up on your favorite snacks. If you're visiting Arizona for business, host a collaborative conference in our two hotel meeting venues and deliver a captivating presentation using modern AV equipment. Kick back in a spacious room offering free Wi-Fi, an ergonomic chair, a large workstation and plush bedding, all designed to leave you feeling refreshed. Let Courtyard Scottsdale at Mayo Clinic help you maintain your momentum while working or vacationing in AZ.
based on 67 reviews
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Most popular landmarks
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