Nice place but hidden fees
We were very impressed with the staff all around, reception, bellmen, cleaning staff etc.
Lots and lots of hidden fees that will drive up your bill significantly.
Fine Hotel in the center of San Jose
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out.
Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Clean and bar
Clean rooms with feel of knowing they are clean
Ac went out. Super hot. Small beds
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service
Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters.
Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Did not meet expectations
Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Staff at the door
Can't really think of anything.
1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Walking distance to downtown San jose & Staff was great
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Located in the heart of Silicon Valley, the Fairmont San Jose offers refined elegance and sophistication set amid the magnificent backdrop of Northern California. An iconic landmark in Downtown San Jose, the Fairmont sets the standard for extraordinary service, deluxe accommodations and luxurious amenities. The hotel offers 805 well-appointed guest rooms, including 77 lavish suites and 65,000 square feet of state-of-the-art meeting and event space, presented with the perfect balance of classic and contemporary design. Exceptional dining can be found at each of the hotel’s restaurants and lounges, from craft cocktails in the legendary Lobby Lounge to inventive Californian fare at the Fountain Restaurant. Amenities such as a sparkling rooftop pool, fully-equipped fitness center and the Tova Day Spa allow guests to relax and recharge after experiencing the fast-paced excitement of Silicon Valley, and there is plenty to explore just outside of the hotel, including local theaters, museums, shops, restaurants and bars in Downtown San Jose.
Based on 9,581 reviews
Value for money
Policies vary by room type and provider.