Customer service needs to be improved
Clean simple room. Easy to find.
Staff was not knowledgeable. Upon check in, there was no one to check me in, and once they did they didn't give a key and left the counter to continue smoking it smelled like. Checking out the staff was aggressive and took a half hour to get my car from the valet. No one could tell me what was going on with my car, when I asked the man who had helped me what was going on with my car, he said it was coming around, and when I asked him again 10 minutes later when it was still not there, he seemed confused about what I was asking about (even though I was the only one waiting and asking about a car in the lobby).
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat.
It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
Based on 6,304 reviews
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