The man at the desk at night. I think his name was Robert. He was amazing! Just the best guest service I've ever had.
Maid said she was out of big towels and would bring some bank later. She never did so I had to go get them. We dropped something and had to look for it. Discovering underneath the beds (which were a bit too saggy) were filthy.
Nice friendly staff Very helpful and knowledgeable...
parking and no bellhop
Hotel was very nice and clean. Rooms were spacious and beds were comfy. Stayed here for 2 days and we were very happy. You can buy breakfast vouchers for 8-10 dollars and eat in the restaurant which had good food. The staff was also very friendly. Really nice deck area in the back with a smaller pool.
The hotel is far away from where the heart of the river walk is. It was super hot when we were there so walking far wasn't very fun.
Great location in a less touristy part of town. Near university and other popular destinations. Room was large and comfortable. Quiet at night.
Came in and evening person was looking at his computer, not wanting to interrupt, I waited patiently until I noticed him looking at me as if I were out of place, followed by, "Yes?" Thinking his humor might be a tad dry I let it go until I had another less than pleasant interaction with him later abut parking, then I realized he needed to consider a career outside of the hospitality industry. I wonder if his mom got him this job. Anyway, between that and an unwashed glass in my room I think some corners are being cut.
We liked the location best. It was located directly on the Riverwalk so we could pick up the River Taxi without having to walk far. The room we had was large enough for four adult women to walk about without running into each other.
Awesome place to stay
I was in San Antonio for a conference, but my husband and 4 yr old tagged along for some fun family time as well. I appreciated the computers and printer for guest use and the early cafe breakfast options as well as, how accommodating they were for families. I was a little disappointed when we first arrived because our room didn't look anything like the photos and I was admittedly excited about the charm of the pictures advertised.We got over it though once we saw how roomy it was and all the nice amenities like the keurig, etc. Despite how roomy and comfortable the bed was, we inquired about a cot for our daughter to sleep on since the room was def. large enough to accommodate one. They immediately rolled down a large plush bed for her already made up, she thought it was the greatest thing ever! We also found ourselves needing bandaids or batteries for our personal things and they provided everything we asked for on the spot at the front counter. That was huge!! We were blown away by their hospitality. I was also surprised that most of the days my husband told me to go ahead and take the car because they wouldnt even need it. They could go swimming, eat lunch at the bistro, and hop on the river taxi right out back if they wanted to go somewhere. Needless to say this will be our go-to spot anytime we're in SA.
Access to river walk
I loved the seclusion and privacy. Hotel was on the river walk but on the quiet tranquil side and yet only 10 minutes away from river enter mall. Richard and Darlene at the restaurant and bar were so kind to us. My wife really enjoyed her birthday weekend. Would definitely stay here again.
When checking in we were given a non smoking policy to sign and told we could not smoke on the premises. I asked her if we could smoke outside the hotel or on our balcony, and she again repeated "not on the premises" well as we went onto the balcony there was an ash tray on the outside table and also noticed guests down below smoking. As we headed outside by the pool I again noticed ash trays throughout the exterior of the hotel. I asked another employee by the name of Richard if we could smoke outside the hotel and he said absolutely and brought us an ashtray.
A must stay if you're coming to San Antonio.
Hotel staff was very knowledgable about restaurants and the Riverwalk. Rooms were large and definitely worth the money. Whether a couple or family on vacation, this is where you need to stay. Location is excellent and service is nothing short of 5 star
I only had one night to stay here
We would gladly stay there again!
We were impressed with the staff and facilities.
staff was friendly and always helpful. rooms were excellent, clean, bright. plenty of parking. beds were soft, pillows were awesome. elevators were fast. check in and check out was easy. the best thing about this hotel is the friendly staff.
just very minor details: the tv remote buttons were either worn or the battery was dead, difficult to change channels. and the printed channel guide was so small you need reading glasses to read it. in my room there was no bathtub, only a standing shower, but it was sufficient. no microwave, which was kind of a downer.
There was nothing to like. It's over priced.
The location and the price of the hotel. The pool also was not great.
Our upscale, beautiful boutique hotel is appropriately located on the Museum Reach of the world-famous River Walk. Situated between financial and medical districts, the Hotel Indigo® San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Our hotel’s local artwork showcases the area’s symbolic bridges, while the outdoor pool, terrace and guest room balconies offer views of the river that shaped our neighborhood. Our event spaces host 80 guests, or venture out and hop aboard a water taxi right behind our hotel to meander downstream. We’re near many of downtown’s popular attractions, including the Alamo, with easy access to the Blue Line Trolley.
Based on 1,335 reviews
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