Novotel RJ Praia de Botafogo

Comfy bed and view.

Need of maintenance: doors, bathroom, bad odor in chairs.

Location, the hotel organised a make up artist to do Carnaval related make up which was a nice touch

The staff were not helpful and at check in they had one very tired person working check in at Rio’s most busy weekend - Carnaval. It took an hour to check in and many people were unimpressed with the service and lack of attention. It took just too long given it was already quite late. Not just that but front counter staff in general were rude and unhelpful particularly in resolving issues. The rooms were very damp to the point that there was water on the floor from condensation. The bedding in our room was damp and everything was wet to touch. The only way to make the room manageable was to run the air conditioning at a low temperature the whole time to dry it out. Unacceptable! It was not condensation from the shower either - just damp! There must be some issues in the building as it was not normal and it affected all rooms from our large group who were staying there. I expect more of the Novotel, it is modern and has been renovated which is nice but basic and fundamental things were not done well.

Nothing.

The room had no external window. The noise was terrible, building worked commenced each morning at 9am in the level below. The nature of where my room was near an atrium meant the noise from other rooms floors was terrible. The breakfast was worse I have ever had.