Sinks and tubs didn’t drain. Toilet seat all chipped up. Barely looked like room was vacuumed as there were food crumbs on floor near bed frame.
Convenient location, cheap base price
By the time I paid all the fees ($1.50 for in-room coffee, $10 for non-smoking room, $18 ‘resort fee’ that consisted of WiFi and the fitness center, etc. I could have booked a regular motel that didn’t reek of cigarette smoke.
Room was clean and spacious, but not particularly comfortable. Restaurants either closed too soon or not open at all. A total waste!
staff was kind and bed was comfortable but floor carpet was dirty.
The Hotel is very close to airport. The front desk staff was very kind and the bed was comfortable.
The rooms floor carpet was dirty.
I didn’t like that the WiFi was limited to 2 users when traveling as a
All the amenities are great. Many restaurant choices. Close to everything.
Employees were grear!
Room was dirty and worn. Didn't have enough staff at the front desk. Two days I was there saw a constant line with only one to two desk clerks.
Checking out Reno for 1st time
Got booked in east tower room was large and clean. Plenty of slot machines and sports book close to you right by elevator. How ever if you win you need to walk to the west wing to cash in a long walk.
The bathroom toilet leaked over night witch caused me to slip and fall on my butt in morning. I informed the lady at check out she told me she would get house keeping on it. However no apologies or even An enquirer if I was alright. I must say as a person who works with the public for a living I was a little disappointed in the reaction. I was not looking for any comps but a simple are you Okay would have went a long way
Check in line was too long of a wait
The craps table
Checking in to the hotel took forever. Someone took the time to hand out water when it would've made more sense to put him behind the desk and check people in faster. Every time I Sam ray at a harrahs the line is ridiculous and it feels as if the desks are not staffed properly to handle the volume.
no good food.
They were very accommodating for our dog, even had a full floor dedicated to ppl traveling with pets.
We stayed with our puppy, and they gave us a room that smelled horribly of dog pee. It sank into my clothes and stuff and kept me up more than half the night. There was no fan in the bathroom or window to open to even lessen the smell. That made the entire stay disgusting. They charged for EVERYTHING!!! Even if we needed water we had to go all the way downstairs to get tiny cups filled by the bar just so they wouldn't charge us $3. They charged a fee to rent a crate for the night. The pet relief are was a complete mess. It looked like no one ever took care of it. And it was just a sandbox stuck in the back of the hotel.
It stinks in there
driver was 25 min late. Had to sprint thru airport, as we hit the plane the staff was in the process of giving our seats away and we had to stop him. It worked out in the end, but in the case of flights, where time is very sensitive, punctuality is the most important factor.
With a stay at Harrah's Casino Hotel Reno, you'll be centrally located in Reno, steps from National Bowling Stadium and 7 minutes by foot from National Automobile Museum. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Reno? This resort has facilities measuring 24000 square feet (2230 square meters), including conference space. Self parking (subject to charges) is available onsite.
Based on 7,144 reviews
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