Prices are in New Zealand Dollars.

Grand Hyatt Playa del Carmen Resort

1a. Avenida Esquina Calle 26, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 875 1234

Cheapest
rate per night

9.0

Excellent
based on 2,134 reviews
Grand Hyatt Playa del Carmen Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor $112
Cancelon $290
KAYAK $316
TripAdvisor
Cancelon
KAYAK

Good to know

Distance to city centre 1.2 km
Location rating 9.3
Nearest airport Cancun
Distance to airport 49.2 km

Rooms

Check-in
Check-out

Standard rooms

$335+

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Bed type
Provider
Nightly base price
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Unknown
$1,100 per night
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Unknown
$335 per night
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Unknown
$518 per night
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Unknown
$558 per night
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Unknown
$705 per night

Queen rooms

$310+

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Provider
Nightly base price
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Unknown
$310 per night
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Unknown
$322 per night
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Queen bed
$449 per night
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Queen bed
$449 per night
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Queen bed
$461 per night
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Queen bed
$465 per night
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Queen bed
$468 per night
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Queen bed
$468 per night
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Queen bed
$513 per night
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Queen bed
$514 per night
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Queen bed
$550 per night
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Unknown
$577 per night
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Queen bed
$581 per night
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Queen bed
$713 per night
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Unknown
$765 per night
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Unknown
$768 per night

King rooms

$409+

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Provider
Nightly base price
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Unknown
$409 per night
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King bed
$419 per night
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King bed
$441 per night
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Unknown
$443 per night
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King bed
$454 per night
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King bed
$456 per night
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King bed
$459 per night
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King bed
$500 per night
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Unknown
$506 per night
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Unknown
$510 per night
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King bed
$513 per night
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King bed
$514 per night
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King bed
$516 per night
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Unknown
$535 per night
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King bed
$536 per night
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Unknown
$550 per night
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Unknown
$550 per night
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Unknown
$560 per night
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King bed
$569 per night
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King bed
$592 per night
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King bed
$604 per night
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King bed
$636 per night
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Unknown
$775 per night

Double rooms

$330+

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Bed type
Provider
Nightly base price
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Unknown
$1,051 per night
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Unknown
$330 per night
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Unknown
$474 per night
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Unknown
$551 per night
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King bed
$632 per night
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King bed
$664 per night
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Queen bed
$755 per night

Deluxe rooms

$112+

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Bed type
Provider
Nightly base price
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Unknown
$112 per night

Reviews

Pros

Traveller rating

211
29
18
3
1

Time of year

Traveller type

Show reviews that mention

+
amazing staff in 114 reviews
amazing view in 41 reviews
beautiful hotel in 145 reviews
breakfast included in 42 reviews
comfortable rooms in 8 reviews
extra charge in 6 reviews
food and drinks in 68 reviews
good service in 45 reviews
great location in 99 reviews
hidden fees in 5 reviews
high rate so our room in 11 reviews
loud music in 8 reviews
pool and beach in 44 reviews
shops and restaurants in 29 reviews
spa facilities in 18 reviews
  • Excellent
    Oct 2019
    8.3

    Awesome pools, everything is new, great view of the beach

    Staff at the bars and restaurants are not trained enough and the pool area is missing waiters.. cocktails are made poor. Food at some of the restaurant is not above average. Must say that the staff at the lobby were excellent..

  • Good
    Oct 2019
    6.3

    - Breakfast: Lots of sweets to choose from and omelets made specially for you - The crew is very kind and lovely: Blanka and David. Saved the place from horrible review - Beautiful place - Amazing pool - Good Gym

    -Honeymoon: Didn't do anything for our Honeymoon. It was our first drop when reaching to Mexico, our start of our trip. -Room: The room was located in lower floor, even though we paid for ocean view room. We asked to change and they did - the only problem it was to a room with family which a little girl screaming (horribly) for 24/7. I thought only adults will be in that resort and for sure the higher floors. The smell was not good -Service: Asked to stay another night - no breakfast (screaming family just left), but they wanted to charge us an amount which was half a price of 3 nights (breakfast included) !! - Breakfast: Was good. Not that much of salad variety but done very well. There were mosquitos in the salads vegetables and all over the dinning room. I asked them to replace it in the buffet, but they just brought another piece with mosquitos =/

  • Excellent
    Oct 2019
    8.8

    The staff is really nice and friendly. The pool is big and clean, the room was very big and clean . The breakfast is really good and the restaurant in the hotel was highly recommended

    The location of our room (left side of the hotel) was very noisy, since 8am until night time there is loud music all day long it bothered us a lot. The music wasn’t from the hotel, there is a beach party club right next to it. The air conditioning wasn’t working on the first day and the toilet (the water didn’t flush) but they fix it all quite fast.

  • Good
    Sep 2019
    7.1

    Room service was not consistent. There were day they did not service the room properly

  • Good
    Sep 2019
    7.1

    Staff was very friendly.

    Three days of constant construction from 8 am to after 6 pm. Could not rest in our room during the day due to noise: electric saw, pounding, hammering, people yelling, whistling at workers...It made it unpleasant. We were moved on Thursday, 9/12/19 after 6 pm to a different room and checked out Saturday, 9/14/19 at 7 am.

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About

Overview

Facing the picturesque Caribbean Sea, the Grand Hyatt Playa del Carmen offers guests a chance to be right on the beach in one of Mexico’s premier tourism destinations. The 314-room hotel offers a bevy of options to help satisfy a wide array of travelers.

Designed to be beach chic, the rooms are equipped with natural wood decor. Furnished balconies and a rain shower give guests plenty of relaxation options. Of course, it would not be a five-star hotel without some sweet suite options. Starting at 615 square feet, the King Suite includes a balcony with a chaise lounge so that guests can listen to the waves. Some of the suites even include their own private plunge pool right on the balcony, allowing guests to truly immerse themselves in relaxation.

Guests can arrange an all-inclusive dining package at the Grand Hyatt and choose from one of four on-site restaurants. Ranging from a fresh sushi bar to a top five fine dining restaurant, guests will be certain to find something to satisfy their food cravings at the hotel.

If guests want to explore Playa del Carmen beyond the beautiful beach, the trendy La Quinta Avenida is just one block away, providing plenty of dining and shopping options. A playground of natural wonder, the XCaret Eco Theme Park offers attractions for guests less than seven miles from the Grand Hyatt. Although about 40 miles away, the Tulum Mayan Ruins will astound guests and are well worth the visit.

Five-star luxury and pampering in one of the most pristine Caribbean locations will entice and entrance guests.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.0 Excellent

based on 2,134 reviews

9.3

Location

9.1

Vibe

8.0

WiFi

3.7

Value

Things to know

  • Modern Hotel
  • Stylish hotel
  • Nice building
  • Beautiful architecture

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Safe
Sauna
Airport shuttle
Playground
Private beach
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Child pool
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Free Internet
Steam room
Wedding services
Pets allowed on request. Charges may apply.
Business centre
Laundry facilities

FAQs when booking at Grand Hyatt Playa del Carmen Resort

What sort of activities will I be able to join at the Grand Hyatt Playa del Carmen Resort?
The whole family will find enjoyable activities while staying at the Grand Hyatt Playa del Carmen Resort. If you’re looking to stay active, yoga and Aqua Forza lessons are available for adults, and for something different you can go for a cooking lesson or learn how to make cocktails with the resort’s master bartender. Children have their share of the fun as teenagers can head to the Hashtag Teen Club to play a game of Ping Pong while the younger kids will love the activities organized at the Camp Hyatt Kids Club.
What are some of the events that I can find at the Grand Hyatt Playa del Carmen Resort?
The restaurants and bars at the Grand Hyatt Playa del Carmen Resort all hold weekly themed events with live entertainment and you will find something to join every night of the week. Sushi ‘n’ Raw Bar organizes a 2 for 1 Sushi Night every Tuesday, while The Grill at 1-26 has a Ladies Night on Thursdays, and Seafood and Bubbles night on Saturday where you get a free glass of sparkling wine with seafood dishes. Wednesdays are Taco Night at La Cocina Restaurant while Fridays are for BBQ Night, and you will love the restaurant’s Sunday Brunch which is from midday to 5:00 pm and offers Mexican specialties.
How can I organize my wedding at the Grand Hyatt Playa del Carmen Resort?
The Grand Hyatt Playa del Carmen Resort has a team of wedding specialists whose job is to help guests with the organization of their destination wedding at the resort. You will be able to choose from a range of indoor or outdoor venues, and you will be able to tailor your experience according to your preferences, choosing everything from the setting, the time of the day, the floral arrangements and the catering. The resort also has a Grand Wedding Package that you can book which includes the space hire, the services of the wedding specialist, the reception, decoration and a DJ for 4h.
How much is a taxi fare from the Cancun airport to the Grand Hyatt Playa del Carmen Resort?
Taxis are the quickest way to get from the airport to the Grand Hyatt Playa del Carmen Resort. If you are looking at using this mode of transportation on arrival, the car trip will take around 1h and a one-way taxi fare will cost around 1,200 MX (about 60 USD).
What are the spa services on offer for couples at the Grand Hyatt Playa del Carmen Resort?
You can enjoy a full pampering experience with your partner while staying at the Grand Hyatt Playa del Carmen Resort by booking the A Journey Of Love package which is an 80m experience including three different treatments that you can enjoy side by side. For something a little more special, the Couples Special package is a 110m experience which includes the same 3 treatments but is followed by a bath that you get to enjoy while drinking wine. (Prices checked 26/06/19).

Photos

Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Building All photos (35)
Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Balcony Balcony (2)
Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Bar Bar (1)
Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Bathroom Bathroom (1)
Grand Hyatt Playa del Carmen Resort - Playa del Carmen - Beach Beach (1)

Location

Most popular landmarks

  • Mamita's Beach Club 269 m
  • Muelle Navega 0.4 km
  • Parque 28 de julio 0.8 km
  • Playa principal de Playa del Carmen 0.9 km
  • Calle Quinta Avenida 1 km
  • Yucatek Divers 1.1 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 1.8 km
San Miguel de Cozumel 19.1 km

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