I liked the rooms and the location of the hotel.
I didn't like the fact that there was so much chemicals in the pool.
The staff was very friendly, clean. Good breakfast every morning. Easy to get to see places. I would stay again. The rooms are remodeled and nice.
The only thing was there is not enough parking spots so you need to make sure you get back early from being out for the day.
The location of this hotel is pretty good. There was plenty of food and entertainment choices within walking distance.
The room is adequate. Kind of strange having the bathroom sink right next to the door. Not a lot of counter space to work with either. The bed was very uncomfortable and the pillows were small and also uncomfortable. Our room had a hole in the ceiling from where water had leaked down from the room above. Would have been nice if it was repaired. Gave the appearance of "I don't care" from the maintenance point of view. Also it was not a new hole as other parts of the damage had been repaired and painted. Room 338.
Probably won't again
The staff was friendly and helpful.
It wasn't clean but it wasn't nasty either. The beds were hard and uncomfortable. It took several attempts to get the card reader on the door to work. The door didn't close and lock tight. There were holes in the bed spreads. We smelled alcohol in the hallway right off the elevator. It was very strong in that area. The ice maker didn't work. The toilet was extremely low to the floor. The halls were a bit noisy at night.
Okay stay--GREAT LOCATION
The location was great. Staff was very nice and helpful. Will stay again
Cost of the room was overpriced for the facility.
Worst place I ever stayed!
Entire bathroom flooded and went into hallway each time showered front office staff was made known of issues and gave us more towels to clean up the water. When they were asked for us to be moved they refused to change our room and with two nights left to stay they only offered us 1 night refund and had to call hotels.com to get the two nights refunds and at midnight had to go out looking for another hotel. Never stay here worst place ever designed back in the 70's!!! Don't waist your time or money!
Great staff, overall though won't stay again
The staff was very friendly and helpful! They also have updated the rooms which was nice. A lot of the hotels in pigeon forge are pretty outdated so that was a nice change. We always check thouroughly for bedbugs before we bring our luggage in the room and our room was completely bed bug free. The location was really conveanant. Could walk to one of our favorite restaurants and a putt putt golf place too. I don't know what brand coffee they use for breakfast but man it was tasting way better than typical hotel coffee lol
Dirty- our comforter had stains that hadn't been washed, the bench in our room was covered in stains, there was gunk on the door frames. You can tell the counters had been wiped and the floors vaccumed though. The desk chair was broken in our room. We had nothing but issues with our door and room key. It took a good 10 tries with the key before the door would finally open. The pool is extremely small- this isn't really the hotels fault but for families with kids that like to swim it's something to know. There was a group of maybe 7 kids in the pool being rough and there was no room for anyone else to swim around them bc the pool was so small. My daughter kept swimming despite them but I saw several families try to come down to swim and ended up leaving before even getting in the water bc it was too small with that rough group of kids in the pool. The pool is also a U shape, which means it's narrow and I can't even count how many times is almost saw a kid smack their head on the sides of the pool bc it was so narrow. The breakfast area was also very small. The lobby, pool entrance and breakfast area is the same spot so in the mornings when you're trying to get breakfast it's so packed in there you can barely move. Also, parking is minimal. If you get back to the hotel after 730, finding a parking spot is near impossible.
MOLD, health risk
Breakfast wasn't bad
Mold, broken door handles, poor customer service, poor management. They knew about the mold and continually painted over it, this is dangerous for people with health risk factors and is grossly negligent.
Welcome to the smoke free Super 8 Pigeon Forge Near The Convention Center hotel near Dollywood. This Super 8 is ideally located just six miles from the Great Smokey Mountain National Park. This Pigeon Forge Hotel is close to area attractions including Dollywood, The LeConte Convention Center, The Ripkin Experience, and the Island Drive. The Mghee Tyson Airport is 37 miles from the Hotel. ADA Defined service animals are welcome at this hotel. Sorry no other pets are allowed.
Based on 1,892 reviews
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