Good to know
|Distance to city centre||0.6 km|
|Nearest airport||Phoenix Sky Harbor Intl|
|Distance to airport||7.8 km|
Time of year
Show reviews that mention
|air conditioning||in 44 reviews|
|better than expected||in 14 reviews|
|boiled eggs||in 7 reviews|
|chase field||in 7 reviews|
|clean room||in 182 reviews|
|comfortable bed||in 78 reviews|
|concert venue||in 21 reviews|
|convention center||in 62 reviews|
|downtown phoenix||in 107 reviews|
|free breakfast||in 117 reviews|
|fruit yoghurt||in 2 reviews|
|location was great||in 148 reviews|
|parking lot||in 37 reviews|
|restaurants bars local||in 6 reviews|
|sheets were not fitted||in 3 reviews|
|staff was friendly||in 141 reviews|
|talking stick||in 5 reviews|
The rooms were modern, fairly clean and spacious. The air conditioning, although loud, worked well. The breakfast was surprisingly good too. The reception staff were friendly and willing to hold our luggage after check out.
What we greatly disliked was that on the day that we were checking out, we were rudely awaken by the cleaning lady at 9:00am who was banging on our door, and then LET HERSELF INTO OUR ROOM. She did not apologise for barging into our room at the early hour, and simply offered to clean the room (despite the fact that we were checking out that morning, and that there was a 'privacy please' note on our door). We told her that that wouldn't be necessary as we were checking out at 11am. She then returned to our room at 10:00am, again banging on our door asking whether she could clean the room. We AGAIN had to tell her that we weren't checking out until 11:00am. To us it felt as though this was the only room that she had to clean that morning, and she was rushing us to check out so that she could finish with her day. I have never experienced anything like that at a hotel. It was very, VERY unprofessional.
Design, Clean, Comfortable
Quiet, nice bed, nice staff. Simple
Look like someone spit on the fresh rug towel for the bathroom. Glass rolling shower door didn't work good at all
Very helpful and friendly staff.
The walk-in shower didn’t have a soap holder or shelf to place the soap or shampoo bottle so I had to place them on the shower floor.
Room clean, bed was very comfortable loved the pillows!! Very creative design theme
The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! Enjoy the sunny weather, evening walks around the city, and end the day in our brand new remodeled rooms. The newly-refurbished guest rooms enhance a trendy, colorful style that corresponds to various art seen around the city. Each room features DirecTV® with over 120 high-definition channels and sports packages, along with free Wi-Fi for all guests. There is 24 hour front desk service is for your convenience. The property is nearby many popular entertainment areas such as Phoenix Convention Center, Comerica Theatre, Talking Stick Resort Arena and of course, Chase Field which is only 1.5 miles away. Easy access of transportation is available through Valley Metro Light Rail at the Van Buren Light Rail stop which is only 0.3 miles away. In addition to in-room air conditioning, a microwave, a mini-fridge and a coffee-maker, guest rooms include desks and ironing facilities. The SureStay Hotel by Best Western Phoenix Downtown also offers free parking, laundry facilities and a fresh complimentary continental grab-and-go breakfast every morning! Couples particularly like the location — they rated it 8.1 for a two-person trip. We speak your language!
based on 1,129 reviews
Things to know
- Friendly service
- Near city centre
Policies vary by room type and provider.
Most popular landmarks
- Phoenix Symphony Hall 0.9 km
- Arizona Science Center 1.3 km
- Heritage Square 1.3 km
- Chase Field 1.4 km
- Arizona State Capitol 1.6 km
- Phoenix Art Museum 1.7 km
|Phoenix Sky Harbor Intl||7.8 km|
|Phoenix-Mesa Gateway||41.5 km|
|Sedona, Arizona||160.4 km|