Prices are in New Zealand Dollars.

The Maxwell New York City

7.9
Good

Based on 1,170 reviews
 
541 Lexington Avenue, New York, NY 10022, United States
  +1 212 755 1200
The Maxwell New York City - New York, NY, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $179
Cancelon $204
STARWOODDIRECT $209
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per night
Cancelon
per night
STARWOODDIRECT
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Good to know

Value for money 7.1
Distance to city centre 1.7 km
Location rating 8.8
Nearest airport New York LaGuardia
Distance to airport 8.7 km

Rooms

Check-in
Check-out

King rooms

$922+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
$922 per night

Standard rooms

$179+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$179 per night
IMAGE
Unknown
$274 per night

Queen rooms

$204+

Photo
Bed type
Provider
Nightly base price
IMAGE
Queen bed
$204 per night
IMAGE
Queen bed
$209 per night
IMAGE
Unknown
$209 per night
IMAGE
Queen bed
$217 per night
IMAGE
Queen bed
$219 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Queen bed
$222 per night
IMAGE
Unknown
$222 per night
IMAGE
Unknown
$222 per night
IMAGE
Queen bed
$245 per night
IMAGE
Queen bed
$250 per night
IMAGE
Queen bed
$262 per night
IMAGE
Unknown
$268 per night
IMAGE
Queen bed
$276 per night
IMAGE
Queen bed
$280 per night
IMAGE
Queen bed
$280 per night
IMAGE
Queen bed
$297 per night
IMAGE
Unknown
$303 per night
IMAGE
Unknown
$307 per night
IMAGE
Unknown
$338 per night
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Unknown
$358 per night
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Unknown
$367 per night
IMAGE
Queen bed
$368 per night
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Unknown
$489 per night
IMAGE
Queen bed
$762 per night

Double rooms

$229+

Photo
Bed type
Provider
Nightly base price
IMAGE
Queen bed
$229 per night
IMAGE
Unknown
$243 per night
IMAGE
Unknown
$254 per night
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Unknown
$268 per night
IMAGE
Unknown
$282 per night
IMAGE
Unknown
$293 per night
IMAGE
Unknown
$293 per night
IMAGE
Unknown
$298 per night
IMAGE
Queen bed
$321 per night
IMAGE
Unknown
$346 per night
IMAGE
Unknown
$425 per night
IMAGE
Queen bed
$503 per night

Reviews

Traveller rating

342
245
130
42
30

Time of year

Traveller type

Show reviews that mention

+
air conditioning in 12 reviews
bar area in 38 reviews
bed was comfortable in 125 reviews
close to the subway in 25 reviews
destination fee in 15 reviews
free coffee in the lobby in 81 reviews
free wifi in 62 reviews
grand central station in 22 reviews
great hotel in 203 reviews
great location in 442 reviews
mini bar in 83 reviews
new york in 47 reviews
nice lobby in 60 reviews
nice staff in 303 reviews
nyc standards in 6 reviews
room was small in 225 reviews
staff was rude in 247 reviews
times square in 22 reviews
  • Excellent
    Jan 2019
    10.0

    Awesome Stay

    Great location, clean comfy room, and had a nice in hotel lounge, restaurant, & room service. I'll be back...

  • Okay
    Oct 2018
    6.0

    Friendly Staff , Not so clean

    The staff was really nice and quick when I called except for one time I had called for a bucket of ice to keep the kids milk cool .I would’ve used the fridge but it was very warm and humid in the cooler which had drinks for purchase. I liked that we received a $30 credit for the bar/lounge area we bought the truffle fries and Mac and cheese AMAZING !! The waitress looked like she was having a bad day only down side .

    This place has so much potential but the cleanliness is what ruined it for me. The bathroom :( !!! The drain was so gross I literally gagged just in and out shower. The pull out bed looked like someone had slept in it before there was hair and stains on the sheets. I called for new ones still had stains on it but you can tell it was washed at that point I was tired and over it the kids where restless so I just let it go. The ice machine on the floor was broken and so was the walls where the ice machine was located. I wish the place matched the staff because they where really helpful and nice but certain things are beyond their control.

  • Okay
    Apr 2018
    6.0

    Front desk staff just OK

    Bed was comfortable.

    Front desk staff member who checked us in was rude. I wouldn't stay again because of this.

  • Good
    Jan 2018
    6.5

    Location

    Small room

  • Okay
    Dec 2017
    4.5

    Room was clean. Convenient location.

    Check in took over two hours with only two people at the desk. Took half my day dealing with the process. Front desk manager didn’t seem to care. When you call to check on your room, they send tryouts voicemail. One working elevator out of 4. Had to wait 20 minutes for elevator. If you are there for a short time, this hotel isn’t worth it.

  • Excellent
    Jan 2017
    10.0

    Great Stay

    Its a beautiful hotel, the staff was super nice, the location was very convenient.

    nothing

  • Okay
    Nov 2016
    5.7

    W??

    We paid extra for a "Wonderful" room - supposedly larger, with city views, but when we arrived, we were disappointed by the view of the wall. We were told no other views were available. Our room had a constant fan going in the bathroom - quite loud and no way to turn it down. The room was small, and yet a large display of snacks took up most of the horizontal surface. The flat screen TV was mounted on a large pole in the corner of the room: one had to pivot it to get around to the bed- a tight squeeze. When our room was made up, they forgot to give us drinking glasses and facecloths. And on our last night, we received a call from the front desk at 6:32 AM, by mistake. Needless to say, we don't plan to return. W..t.f...

  • Okay
    May 2016
    5.1

    There's better hotels for the price

    the location

    staff and service

  • Excellent
    Apr 2016
    10.0

    Night Out

    Soap

  • Mediocre
    Apr 2016
    4.0

    Location

    We had three rooms for 3 days and neither one of the families staying were pleased with the cleanest of the rooms, specially the bathrooms. The assistance at the front desk was way under what luxury hotel will provide. The staff was not to the standards of the price of the hotel nor of a well trained staff.

  • Poor
    Jan 2016
    2.0

    I like the food & drinks at the bar/lounge area downstairs and the waitress was nice.

    The front staff was disrespctfull and they took an hr to bring my car out from the garage area . Room was small and tigth.

  • Good
    Dec 2015
    7.4

    Location location location!

    Somehow got the only hotel in NYC that didn't have a warm holiday feel to it.

  • Good
    Sep 2010
    6.3

    Enjoyed my stay. Made to feel very welcome. This hotel has a boutique feel to it,it is so unlike the normal bussiness chain hotels it competes with in Midtown. Perfect location close to 51st street subway and Grand Central Station. Also short walk away from the park and all shops on 5th avenue.Staff are all very friendly and helpful and the room although smallish(like nearly all New York hotels) was very well eqiuiped and comfatable. The bar is very lively at night if that is your thing.I will stay again if in New York.

  • Okay
    Sep 2010
    5.0

    Lobby: great music, lively, makes you feel good. Fitness: well equipped. Hotel staff very helpful.

    IT system: After 9 hours of flight and 1 hour of taxi, hotel tells you that you do not have a reservation. :(( They charge you twice - again IT system. Thank you to the hotel staff trying to solve the issue.

  • Good
    Sep 2010
    7.0

    Beautiful hotel. Really nice atmosphere. Staff very helpful. Was initially concerned that the Internet was going to cost $14.95 a day but they made us a member of w hotels for free which included free Internet. We stayed in the MEGA room and it was a great size.

    Nothing

  • Okay
    Aug 2010
    5.0

    The good thing about this hotel that the staff were friendly and were able to assit you or make up for anything that was not satisfying. In addition the location was not bad either if you were looking to have access to the main roads.

    Very tiny rooms!! What is called a queen only seems like a double bed and a king is more like a queen bed, plus you hardly move around in the room and toilets were even smaller. I am not sure how these rooms claim to be for 2 persons as there definately was no room to move around, or even cupboard space for clothes, unless you have 2 outfits each. In addition the first room had this horrible gas smell in the toilets leaking out from the pipes below, the water is not complimentary in the room, the shower pressure was very weak!! I did get another room though but the internet line was not working. So all in all, it was not a great experience although the staff there did help in turning things around.

  • Good
    Aug 2010
    7.0

    Great location, cool hotel, very confi bed, in the lounge in the lobby they put a DJ with nice music in some evenings, very nice

    the bathroom/toilet have a sliding door which do not completely isolate from the room

  • Good
    Jan 2009
    7.6

    Wonderful staff, honesty of cleaning staff. And I loved the lighting, both in the common areas and the room.

    No real restaurant. Earlier coffee service in lobby would be good.

  • Okay
    Nov 2008
    5.2

    location

    room was supposed to be mega room--was small and only one queen size bed

  • Mediocre
    Oct 2008
    3.6

    Location

  • Good
    Sep 2008
    7.6

    Our room was very clean and very comfortable after a long day. We would stay again.

  • Okay
    Sep 2008
    5.5

    The rooms were extremely dark and the lifts were verydifficult to use.

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About

Overview

The Maxwell New York City is located in Midtown Manhattan, just steps from Times Square, Fifth Avenue, Broadway, and all of the best attractions and destinations throughout New York City. This hotel is also close to Grand Central Terminal and subway stops, making it easy for guests to get around and see the rest of the city, as well. Rooms are designed for modern comfort with all of the amenities that guests expect, including state-of-the-art technology, high-end baths, and more. The Living Room offers cocktails and conversation, while guests can also enjoy full-service dining at Heartbeat, the onsite restaurant. The Maxwell is home to 697 guest rooms and suites, many with stunning views of the surrounding city and skyline. Amenities include in-room refrigerator and microwave, separate tubs and showers in rooms and nonsmoking accommodations. The hotel also offers babysitting services, concierge services and 24 hour room service, laundry and dry cleaning services and flat screen TVs in every guest room. Guests can also rent cars and make flight reservations from the car rental and airline reservations desk. The Maxwell New York City also has a full-service business center for corporate clients. This hotel is just minutes from transit, making getting there easy. Plus, it is just 30 minutes from LaGuardia and JFK International Airport, with convenient transportation options available at both ends. Guests of the Maxwell can visit Rockefeller Center, Bryant Park, the Metropolitan Museum of Art and Central Park, which are all just minutes away.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.9 Good

Based on 1,170 reviews

8.1

Cleanliness

7.8

Comfort

8.0

Staff

7.1

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Babysitting or child care
Business centre
Internet
Wi-Fi
Concierge service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24-hour front desk
Safe
Storage available
Lift
Hairdryer
Wedding services
Linens
Towels
Cribs available
Cable or satellite TV

Location

Most popular landmarks

  • Grand Central Terminal 0.6 km
  • Rockefeller Center 0.6 km
  • Museum of Modern Art 0.7 km
  • New York Public Library 0.9 km
  • Bryant Park 0.9 km
  • Times Square 1.1 km

New York travel guide

Learn about New York on KAYAK

Getting Around

New York LaGuardia 8.7 km
Teterboro 12.8 km
New York - Penn Station 1.9 km
Secaucus Junction, New Jeresy 8.7 km

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