|"Loved Vicki at the front desk!"||(in 22 reviews)|
|"Very friendly staff and doorman"||(in 271 reviews)|
|"Great service and comfortable rooms"||(in 236 reviews)|
|"The room was dirty and disgusting."||(in 277 reviews)|
|"The room was dirty and disgusting."||(in 281 reviews)|
|"Bathroom was very shabby."||(in 115 reviews)|
|great location||in 1,184 reviews|
|room was clean||in 868 reviews|
|facilities in the room||in 750 reviews|
|friendly staff||in 732 reviews|
|great hotel||in 376 reviews|
|front desk||in 244 reviews|
|bathroom small||in 236 reviews|
|tea or coffee||in 213 reviews|
|coffee maker||in 187 reviews|
|subway station||in 179 reviews|
|walking distance||in 178 reviews|
|bed was comfortable||in 99 reviews|
|fridge in the room||in 93 reviews|
|paint peeling||in 85 reviews|
|times square||in 70 reviews|
|chip cookies||in 41 reviews|
|empire state||in 28 reviews|
|new york||in 27 reviews|
|long lines||in 17 reviews|
The staff was VERY friendly and the hotel is located in a perfect location to walk to many different spots in the city. Nothing is longer than a 20 min walk
The room felt like it wasn’t fully clean and the temperature was very warm and uncomfortable. Even when turning off the thermostat, the room stayed very warm and you didn’t even have the option to turn on the air conditioner to cool down the room because in these rooms they only having the option to warm in the winter and cool in the summer but I think that option should be up to the person staying in the room not the hotel.
Location and price
Location was central to Rock Plaza and Convenient Subway access to E and 4-5-6. Also the Hilton/Doubletree staff is always a plus.
The thermostat didn’t work and even after maintenance came by it remained inoperable. At least it didn’t drop below 70. Also, first morning the hot water for the shower was barely Luke warm. Fortunately, it warmed up to a comfortable temp during the next 2 days. Lastly, the bathroom looked like it needed work with clearly visible rust around some of the tub area, and water damage on the ceiling. Certainly, not what I would expect from a Doubletree.
Hotel is in need of renova, at least my room
The pillows will nice
The smell was chemically in the room, and there was no extra toiletries, so we ran out of toilet paper. When we tried to call down for more, the phone didn’t work so we had to walk down and wait a while in line for the only front desk attendant to be free. Just for more toilet paper.
Decent hotel for travel to Manhattan. Overall good experience.
The room could have been a more upto date. The shower could definitely use some help.
It worth the cost
The hotel is well located with easy access to the main NYC attractions. The staff is very friendly with a special mention to a manager called Sylvia, she was very kind and provided all the support to me and my wife to be accommodated and enjoy our weekend in NYC. There wasn't any signal of bed bugs, what was a concern due to the information from the other reviews that I had checked on Google. The noise inside the room is just what you can expect when you are visiting a city like NY.
The room cleanliness could be improved a little bit. It's not bad but there's opportunity to do better.
Hotel well located, rooms a good size for a NYC hotel, and doorman staff helpful
COULDN’T ADJUST THE TEMP OF THE ROOM - although it was very cold outside, the room was boiling. We had to open a window to get the temp down. Also, some deferred maintenance issues - bathroom door had peeling paint.
We made our check in and receive the room key. The room that was given to us were for disable people. We made a complaint and the concierge said - as we made our reservation trough Expedia they will give us the room that they have. After we complaint again they change our room in the next day.
Wouldn't accommodate us for early check in, neither the day off or the week before when I called to ask. Room never got cleaned. They had wrong information (address, phone number) attached to our reservation
The room I booked online was not available. Room needed some extensive repairs -- clear evidence of water damage in the bathroom.
Ok hotel but I think I could have found one better
Location was really good.
My room didn't have a/c and made it hard to sleep. No water pressure while taking a shower. Told the front desk and they acted like they didn't care.
The DoubleTree by Hilton Metropolitan-New York City is located in Midtown Manhattan, and is a modern hotel that provides guests with plenty of amenities and upscale accommodations. The hotel features a business center, meeting rooms, babysitting services, baggage storage, concierge services, a barber shop and beauty salon, laundry service, a convenience store, fitness center, and accessible guest rooms. Plus, the hotel can help arrange sightseeing tours an make reservations or find tickets to events and shows throughout the city.
The DoubleTree by Hilton Hotel Metropolitan- New York City sits at 51st and Lexington, right in the heart of the East Side. It is just steps from Rockefeller Center, Madison Avenue shopping, Radio City Music Hall, Broadway, the Museum of Modern Art, and Grand Central Terminal. Subway lines are within walking distance, as well, making it easy to explore the other areas of New York City. This stylish, historic hotel is close to everything and provides stunning views of the surrounding city.
There are 742 guest rooms and 22 suites in this hotel, each offering all of the modern amenities and creature comforts guests expect. TVs, ergonomic chairs, and free WiFi are just some of the basic amenities included. Guests can also visit the onsite restaurant and bar for dining and drinks. There is 12,000 square feet of event and meeting spaces including a brand ballroom and two glass penthouses complete with balconies. This is a non-smoking hotel. There are concierge services available, including a Theater Ticket Desk and sightseeing assistance. Pet-friendly accommodations are available for pets up to 60 pounds, and the hotel features 24-hour security onsite.
based on 2,604 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton Metropolitan - New York City – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton Metropolitan - New York City is located at 569 Lexington Avenue in Midtown, 1.3 km from the centre of New York. Rockefeller Center is the closest landmark to DoubleTree by Hilton Metropolitan - New York City.
Check-in time is 15:00 and check-out time is 12:00 at DoubleTree by Hilton Metropolitan - New York City.
Yes, DoubleTree by Hilton Metropolitan - New York City offers free Wi-Fi.
No, DoubleTree by Hilton Metropolitan - New York City does not offer free parking.
No, DoubleTree by Hilton Metropolitan - New York City does not offer free airport shuttle service.
DoubleTree by Hilton Metropolitan - New York City is 8.6 km from New York LaGuardia.
Yes, DoubleTree by Hilton Metropolitan - New York City is a pet-friendly hotel.
No, DoubleTree by Hilton Metropolitan - New York City does not have a pool on-site.
DoubleTree by Hilton Metropolitan - New York City has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.