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Value for money
Distance to city centre
|Monterrey Gen Mariano Escobedo|
Distance to airport
|"Great breakfast choices, friendly staff."||(in 8 reviews)|
|"Clean and great restaurant staff"||(in 15 reviews)|
|"Food was very good"||(in 4 reviews)|
|"Room smelled, dirty carpet, bathroom broken"||(in 10 reviews)|
|"The room was very outdated, smelled like humid , moldy"||(in 10 reviews)|
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The bed and couch were very comfortable.
Food was not cooked well. Breakfast was almost always undercooked. Pancakes we're still gooey in the inside.
The service was excellent, the room on the executive floor was spacious and the quality of the bed, furniture, linens, etc. was very good. The room had robes and the in-room dining was excellent. Concierge and bell hop were extremely helpful. A 7-11 convenience store across from the hotel was very useful to buy drinks and other daily supplies. Excellent value for money. Rooms are 4.5 stars! Best stars should go to hotel staff.
While inside the hotel and its perimeter, you are shielded in luxury but the neighborhood has deteriorated and it's lack luster. Too many cheap bars and stores around the area. The concierge and bell hop desk try to help as much as possible getting anything one may need outside of the hotel. But it is not an area where I felt comfortable going for an afternoon stroll. It is a shame because the hotel is excellent. This hotel is great for any one with a bit thicker skin.
Charming and very well located hotel in the city. It has s nice style but need the update.
This hotel need an update. For Sheraton is just too run down and old. The internet service in the lobby did not work or the stuff was not helpful enough to explain the conditions. They were basically pushing the 24 hours service that I did not needed due to the whole day meetings that I was attending. I set up a weak up call and the stuff forgot to wake me up.
Hotel staff was friendly and hotel was in center of city.
Not sure if it was hotel or booking.com but they tried putting me in a standard room and I selected club. After I showed them booking confirmation they quickly changed my room.
The service was good and the staff helpful but the hotel needs a good renovation.
The room looked very old and need a good make over.internet cable was not working and wifi signal quiet low so speed was slow.
Situated in the bustling city of Monterrey, Nuevo Leon, Sheraton Ambassador Hotel welcomes business and leisure travelers with contemporary sophistication, innovative amenities and exceptional service. We're located within walking distance of the city's downtown district, moments from the Pabellón M, convention center and a short drive from both area airports. Settle in to pet-friendly rooms and suites with complimentary Wi-Fi and the Sheraton Signature Sleep Experience. Reserve our upgraded accommodations to gain access to the sleek Sheraton Club Lounge, with its added benefits. Local tradition blends seamlessly with international flair in our on-site restaurants, Doña Mayor and Grill & Vine; 24-hour room service is available as well. Additional hotel amenities include a 24-hour fitness center and on-site business facilities. Those planning events in Mexico will be delighted with our 9,526 square feet of bright, versatile space, complemented by exquisite catering and comprehensive planning services.
based on 601 reviews
Value for money
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Most popular landmarks
- Palacio Municipal 364 m
- Metropolitan Cathedral of Our Lady of Monterrey 375 m
- Plaza Zaragoza 399 m
- Museo de Arte Contemporaneo 0.4 km
- Macroplaza 0.5 km
- Barrio Antiguo 0.6 km