Over promised under delivered
Location is great, bikes are great.
Breakfast service was sooooo slow. We waited like 20’ to get only water. Only had cold water in the room.... and staff wasn’t responsive to fix it in a timely manner for us to have a hot shower... pool area is not nicely designed, lacks atmosphere. Royal Palm is milking a goat. Would not go back, there are better options for this price.
Rooms could have been cleaned better. Needs updating
1 night Stay
Very nice staff
Great staff and nice property
Be aware any online prices don't include the $33+ "resort fee" just like the restaurants in the area include tip...the ask for additional tip. Very nice place but I hate not knowing the costs up front.
Ton's of hotels to choose from and for the money, this one is fine.. resort fee is a bit silly given what's included vs. other hotels on the beach, but the room rate was modest and there's a parking garage right across the street.. net, net the economics are good.. staff great and location about as good as it gets..
Pool was heavily chlorinated. resort fees are hard to justify, all said..
Hotel facilities were nice and it was right near the beach.
Desk staff was a little condescending and not very friendly.
Kayak/Getaroom disaster booking!
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
Expectations not met
It's right on the beach!
Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Nickel and Dimed
The hotel was in a great location with great views.
The hotel will nickel and dime you for many different resort fees.
Didn't replace toiletries in the bathroom. Sheets were very rough.
Unique Boutique Hotel
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive
It seemed a little run down, but that was in character for a hotel that was as old as this.
Best experience in a LONG time
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location...
I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Unlock the colorful culture and coveted nature of South Beach, Miami, from our oceanfront resort. Its ideal location—connected to the city’s famous boardwalk and steps from Collins Avenue to Espanola Way—offers adventuresome entertainment, shopping, and dining experiences. Embrace the local lifestyle with direct beach access, two pools, and salt-infused treatments at Privai Wellness + Spa. Relish fresh, locally sourced cuisine at our signature Florida Cookery's restaurant or host an event in the flexible 10,000 square feet of meeting space. Delight in our 393 imaginative guest rooms and suites, featuring city, beach, or ocean views from floor-to-ceiling windows or step-out balconies. Each exhibits Modern Art Deco inspirations, interior design by Lauren Rotte of Rotte Studios, and state-of-the-art technologies.
Based on 4,667 reviews
Value for money
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