The hotel is really close to multiple transportation sources. Close to restaurants. Also, a pretty easy walk to multiple attractions and major monuments.
Room service is outrageously expensive and not worth the money. Elevators are extremely small. Rooms get very hot and customers are not able to adjust room temp.
Clean clean clean.
Large, modern room. Easy walk to train station, the Prado. Helpful staff.
The neighborhod was run down and dirty with lots of litter and graffiti.
safety system emergency drug set responsibility
Yes, I was asked for a double bed room, but they gave me two single bed room. The Hotel location is not good, there is now activity nor markets nearby.
the price is great and it is not too far from the downtown.
Nice large room in a decent location.
Spacious, clean very friendly service.
Location, spacious room
No wifi in rooms
Pretty good hotel, clean rooms and friendly staff. The buffet breakfast was excellent.
The staff, almost exclusively, were excellent. They had a cheerful and professional manner.
Fairly insignificant lobby. Also, whilst not totally the hotels fault, we had a terrible night due to very noisy guests on the floor above. It took three complaints (in addition to staff making 3 visits to the offending room) to get it sorted. Too long.
AC Hotel Carlton Madrid is located in the heart of Madrid, near the Retiro Park, the Botanic Gardens, and the Atocha train and metro station. It is also just a stone's throw away from the most popular shops and business areas in the city. This 122-bedroom urban hotel features a Wi-Fi Internet connection throughout all communal areas and a bar where you will find a tempting menu of salads and sandwiches throughout the day. It is minutes away from the Prado, Reina Sofia, and Thyssen-Bornemisza art galleries as well as the Casa Encendida and Caixa Forum cultural centres, ensuring that our guests are within arm's reach of some of the most famous art galleries in Spain. The AC Hotel Carlton Madrid is perfectly located to allow easy access to the historical city centre, Plaza Mayor, Puerta del Sol, and other essential Madrid landmarks.
Based on 2,370 reviews
Bar and Beverages
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.