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|"Very comfortable rooms and spotlessly clean."||(in 252 reviews)|
|"Staff was friendly and helpful"||(in 180 reviews)|
|"good location, great staff, very comfort."||(in 133 reviews)|
|"Check-in was a poor experience."||(in 120 reviews)|
|"Check in took very long time."||(in 36 reviews)|
|"Check-in process was extremely long."||(in 17 reviews)|
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Spacious and clean room
Reduce cost of room
Excellent service and hotel
I loved the fact that the services were excellent. The room was spacious and the breakfast buffet was excellent
Good location. Excellent breakfast
Central, easy access to all neighboring hotels. Had pleasant encounters with the staff, particularly the Filipinos (Filipino ladies in Bene who despite the full load would take the time to speak with other guests and even offer to cut a dragonfruit for me, Wilson Webster at the SPG front desk who made our first encounter in the hotel a funny and pleasant one and Earth Espinosa also in Bene who serviced us with gusto) and one Chinese lady from housekeeping Wu Guan Mei who made our stay a touching experience with a tiny gesture of leaving an extra bottle of water with a note (in Chinese, which we asked someone to translate) after seeing lots of medicine (maintenance meds) on the table. Tiny gestures such as these remind us of how the world can be a much better place with a little thought and kindness.
Renovation was ongoing. Sheets didn’t smell so clean. Some staff couldn’t direct us to the proper direction, say, going to the buses that would take us to the ferry or didn’t know where the business center was. Food could use some more variety.
Great service, awesome location, great amenities
One of the best Sheraton’s in the world Hands down.
With a long history of being a place of great recreation for Western travelers, Macau is a city that has captured imaginations for centuries. Today, this city still has much to offer travelers not just from the west, but from around the world. Whether it is world-class gaming or the many different businesses that are headquartered in Macau, travelers are always seeking the best in accommodations. One of the best places to show how shrewd of a traveler you are is the Sheraton Grand Macao Hotel Cotai Central.
The Sheraton Grand Macao Hotel Cotai Central provides accommodations that are in step with the luxury the city is known for. As the largest hotel in Macau with more than 3,500 rooms, there is something for everyone – including three different pools. The central location of the hotel means that you can walk to some fantastic attractions including the casinos that have made Macau famous over the ages. The hotel offers amazing views of the city, and for business travelers, there are amenities including the business center that helps get the job done.
The massive hotel also features four different restaurants. Offering international cuisine is the restaurant Feast. Traditional Chinese cuisine is showcased at Yum Cha and Palms Café and Bar. Finally, Italian cuisine is offered at the restaurant Bene. These restaurants have high quality standards and for many are the highlight of a vacation in Macau.
Staying at the Sheraton Grand Macao Hotel Cotai Central is a great way to enjoy one of the world’s great cities.
based on 5,762 reviews
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Most popular landmarks
- Cotai Strip 289 m
- City of Dreams 0.5 km
- Venetian Macao Casino 0.6 km
- Taipa Houses Museum 1.1 km
- Hac Sa Beach 3.2 km
- Guan Yin Statue 4.7 km