Bad check in.
Breakfast was great.
Our late night check in was not good. The guy at the counter was a dork.
Location was great but that’s really the only positive thing I can say about this hotel.
Staff was not particularly friendly or professional, the entire hotel is poorly maintained- considering it’s the off-season I would have expected more repairs would have been made, and we had to change rooms because of a bug (NOT bed bugs) issue.
I liked that it was close to the ski area
I didn't like the fact that I had to wait over 2 hours after check in time to get a room. I don't like the fact that James, who was working the front desk when I arrived had no idea what was going on and couldn't even get a list of what rooms had been cleaned and which haven't. He just told me that he just got on duty and doesn't know how long the wait would be. Never apologized for the inconvenience. Didn't offer anything for the trouble. He then finally gave me a room key. When I went to the room there were people's stuff already in there. I had to wait another 45 minutes for a new key. Poor service. Poor quality hotel overall. The location is the only thing going for them.
The location was great. The staff was amazing. They were more than helpful and accommodating to all of our needs. They really went above and beyond even on simple requests for us. They were courteous and never once had a bad attitude no matter what time of day it was. Matthew and James were great in particular (be it checking us in at 3:30am or just making sure everything was going well as we were on our way out for the day). The hotel is also very open to suggestions and feedback to help improve the stay for everyone.
Fall visit to Ski Resort
We were wanting to visit Killington and arrived in mid-Septmber. The leaves had not changed yet but Fall was in the air and it was beautiful. The lodge was very nice with large rooms and spacious community areas. The hot tub was amazing holding over 20 guests with two fires nearby. There were not many guests so we had it to ourselves. They have a movie room and played recent releases each night at 8pm with popcorn. This must be an excellent place to stay during ski season.
Great Mountainbike friendly hotel, with great comm
The staff was incredibly accomidating. The hotel.has a bike was station and allows guests to store their bikes to their rooms for safety purposes. The beds were very comfortable, breakfast was amazing, and the hot tub and common areas were great.
For mountain bike guests the experience could be improved if there was a secure bike valet, that only staff had access. Guest would drop their bikes with a staff member and have their bikes retrieved by a staff member. This would keep the rooms cleaner and ensure the safety of riders bikes. This is done in other bike destinations like whistler.
Worth the stay
Staff was excellent
The location is pretty good, close to a lot of shops and restaurants.
We were supposed to have a Deluxe King room, with a king size bed - they didn't have any available. The best they could do was a room with two double beds and a balcony. The hotel is tired, paint on railing on balcony is peeling. Huge stain on the rug between the beds was not pleasant. Sunday morning waking up to the sound of a lawn mower at 5:30am was not nice. Hearing everything that went on in the hallway and the bathroom next door was not fun either.
Welcome to the Killington Mountain Lodge, BW Signature Collection a leisure resort in Killington, Vermont surrounded by the scenic Green Mountains. Our resort & ski lodge is the perfect place to enjoy year-round recreation, or to discover the unique charm of local villages. Other Killington, Vermont hotels do not even come close to our luxury lodging accommodations. With 103 comfortable guest rooms, on-site dining and event services for Killington, Vermont weddings or meetings, The Killington Mountain Lodge is the ideal Killington, Vermont hotel for every vacation.
Based on 640 reviews
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