Prices are in New Zealand Dollars.

Omni Jacksonville Hotel

8.4
Excellent

Based on 2,951 reviews
 
245 Water Street, Jacksonville, FL 32202, United States
  +1 904 355 6664
Omni Jacksonville Hotel - Jacksonville, FL, United States
Check-in
Check-out
Compare vs KAYAK |
Priceline $152
TripAdvisor $167
Roomer $171
Priceline
per night
TripAdvisor
per night
Roomer
per night

Good to know

Value for money 4.3
Distance to city centre 1.0 km
Location rating 7.7
Nearest airport Jacksonville
Distance to airport 18.6 km

Rooms

Check-in
Check-out

Premier rooms

$202+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$202 per night
IMAGE
King bed
$225 per night
IMAGE
King bed
$233 per night
IMAGE
King bed
$242 per night
IMAGE
King bed
$331 per night
IMAGE
Double bed
$394 per night

Deluxe rooms

$167+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$167 per night
IMAGE
Unknown
$171 per night
IMAGE
Unknown
$175 per night
IMAGE
Unknown
$176 per night
IMAGE
King bed
$190 per night
IMAGE
Double bed
$196 per night
IMAGE
King bed
$197 per night
IMAGE
Double bed
$197 per night
IMAGE
Double bed
$197 per night
IMAGE
King bed
$199 per night
IMAGE
Double bed
$202 per night
IMAGE
Double bed
$202 per night
IMAGE
Double bed
$202 per night
IMAGE
Unknown
$202 per night
IMAGE
Unknown
$202 per night
IMAGE
Unknown
$202 per night
IMAGE
Double bed
$206 per night
IMAGE
Double bed
$207 per night
IMAGE
King bed
$209 per night
IMAGE
King bed
$210 per night
IMAGE
Double bed
$214 per night
IMAGE
King bed
$215 per night
IMAGE
King bed
$217 per night
IMAGE
Unknown
$224 per night
IMAGE
King bed
$228 per night
IMAGE
Double bed
$234 per night
IMAGE
King bed
$237 per night
IMAGE
King bed
$237 per night
IMAGE
Double bed
$250 per night
IMAGE
Double bed
$269 per night
IMAGE
Double bed
$269 per night
IMAGE
Double bed
$270 per night
IMAGE
Double bed
$283 per night
IMAGE
King bed
$284 per night
IMAGE
King bed
$301 per night
IMAGE
King bed
$337 per night

Double rooms

$213+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$213 per night
IMAGE
Double bed
$238 per night

Executive rooms

$222+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$222 per night
IMAGE
King bed
$242 per night
IMAGE
Unknown
$251 per night
IMAGE
Unknown
$254 per night
IMAGE
King bed
$350 per night
IMAGE
King bed
$352 per night

Standard rooms

$152+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$152 per night

Reviews

Pros

Cons

Traveller rating

375
143
64
22
26

Time of year

Traveller type

Show reviews that mention

+
cold water in 37 reviews
comfortable bed in 89 reviews
desk staff in 248 reviews
free wifi in 42 reviews
friendly staff in 207 reviews
great location in 215 reviews
hours early in 8 reviews
jacksonville in 24 reviews
nice hotel in 146 reviews
nice pool in 82 reviews
nice room in 216 reviews
parking and the location in 270 reviews
refrigerator in the room in 7 reviews
restaurant and bar in 72 reviews
river view in 63 reviews
room service in 20 reviews
room view in 227 reviews
star hotel in 30 reviews
valet parking in 188 reviews
valet service in 7 reviews
  • Mediocre
    Apr 2018
    4.0

    Room wasn’t ready until 7:00 PM, no pool on property.

  • Good
    Mar 2017
    6.2

    Bed was very comfortable, and room was clean.

    Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.

  • Excellent
    Mar 2017
    9.1

    Room for improvement!

    Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.

  • Good
    Jan 2017
    7.4

    Rude staff and dirty room

    No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves. Someone's used razor left in shower. Used coffee cup in KIERIG machine. When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!

  • Excellent
    Sep 2016
    10.0

    Very nice hotel with excellent walkable access to

    The breakfast buffet was fantastic.

  • Excellent
    Aug 2016
    8.5

    Welcome from the concierge

    Bathroom toilet was not clean

  • Excellent
    Jun 2016
    9.7

    The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.

  • Good
    Jun 2016
    7.7

    Only valet parking offered.

    Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.

  • Excellent
    Feb 2016
    10.0

    Fanrastic Hotel

    The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff.

    Parking, front entrance is a bit cramped.

  • Excellent
    Dec 2015
    10.0

    Wonderful Experience

    Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative. The rooms at the Omni were very clean and well appointed.

    The guys were great, but valet parking is just annoying.

  • Excellent
    Nov 2015
    9.4

    The pool was closed

  • Excellent
    Feb 2015
    10.0

    Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either

    Everything was perfect

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

With a stay at Omni Jacksonville Hotel, you'll be centrally located in Jacksonville, steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Jacksonville Landing. Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Jacksonville? This hotel has facilities measuring 14000 square feet (1301 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

Based on 2,951 reviews

8.9

Service

7.8

Food

3.4

Pool

2.6

Wellness Area

Things to know

  • Great reception
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Business centre
Internet
Wi-Fi
Concierge service
Gift shop
Laundry service
Meeting/Banquet facilities
Restaurant
Air-Conditioned
24 Hour Front Desk
Safe
Lift
Cribs available
No smoking
Bar/Lounge
Hairdryer
Coffee shop
Long-term parking (surcharge)
Parking (surcharge)
Storage available
Wedding services
Rooftop

Location

Most popular landmarks

  • Jacksonville Landing 390 m
  • Friendship Park 0.7 km
  • Museum of Science and History 0.8 km
  • Cummer Museum of Art and Gardens 1.8 km
  • Alltel Stadium 1.9 km
  • EverBank Field 2.2 km

Jacksonville travel guide

Learn about Jacksonville on KAYAK

Getting Around

Jacksonville 18.6 km
St. Augustine Northeast Florida Regional 51.2 km
Jacksonville 7.4 km
Palatka 75.2 km

Nearby hotels

Closest

8.6 Excellent (4,265 reviews)
0.69 km
8.3 Excellent (1,861 reviews)
0.8 km
8.2 Excellent (435 reviews)
1.15 km

Cheapest

Most recommended

9.2 Excellent (160 reviews)
2.17 km
8.6 Excellent (4,265 reviews)
0.69 km