Value for the Money
Location is great. Staff was exceedingly helpful. Lobby is beautiful. Food is great.
Room not worth $350/nite - very small, no furniture for computer or side table for beverage, a/c cycle on/off very loud. Vending machines on floor only take cash, not debit/credit. Could hear every word the couple in the next room said, room soundproofing poor
Very grand lobby with lots off history. The staff was great and it's close to the water.
Queen of the Gulf
Wonderful old hotel with a perfect location on the Gulf of Mexico. I was there with my husband for a couple of days of R&R. Beautiful grounds and facility. We were there specifically for our family tradition for Mother's Day, Sunday brunch. Amazing dining experience. Just love the history of the facility.
I must mention that though my bed was very comfortable and the room was very nice, there was need to replace a cushion and ceiling tile that was water stained over toilet and separated from other tiles. Just minimal wear, but for a place this grand, would be nice if regular maintenance covered these details of normal wear. Overall, great stay!
Seriously classic grand beach hotel
Great location. Friendly staff. Airy, light room faced the city, and we watched a huge tour boat dock. Live music made it lively and fun in the lobby Friday evening.
We parked our car and were surprised by the trash laying around in the parking garage.
Okay but old
excellent location right on the seawall. You can park your own car in their parking garage without the need to valet. staff was nice.
The entire facility is very old, the rooms are small, overall dirty due to poor maintenance.
Hotel did not accommodate reservation. Never calle
Nothing the staff never called back over booked and we did not get to stay. They would not return call. We lost 211.00 and never got to stay there.
Everything staff promised to call placed on hold multiple times would not assist. Worst experience with a hotel ever.
Great location and friendly helpful staff.
Bathrooms need some updating.
The heated pool was a nice treat
Beautiful hotel, wonderful location.
Terrible housekeeping staff and front desk. Managers did comp our breakfast and offered to move us the last night. Too little too late. Lazy housekeeper to busy talking to maintenance men. When we asked why she didn't empty the water from the ice bucket she said she wasn't allowed? Dirty glasses left in the room. No drawer space - literally we had to store our belongings in the night stand. And this is luxury?
Caught management lying to me...Do not stay here!
Absolutely nothing. Completely unprofessional in the way they handled the entire situation. Best part of my short time there was the valet service.
After traveling all day I called them about 10:30 and told them that we were still on our way. They had called me around 6:00pm to make sure I was still coming and everything was fine. When I made the later phone call, everyone at the front desk kept putting me on hold. No one had an answer to why my room was not going to be available. Once someone finally picked up, I was told that there was a water leak and that they had been trying to contact me for the past hour. They told me that all they had on file was a 1-800 number when if fact they had called me several hours earlier. She said that she had been calling a long list of people about it but when we asked how many rooms were damaged... 2 was the given answer. So why would you have a LONG list if it was only two rooms. At that point they were willing to put us up somewhere else but had not already booked a room for us. They said they would call back in five minutes when they had booked us a room elsewhere. After 25 minutes we decided to call back and management told us that they were unsure if they were going to be able to put us up somewhere. Once we got to the hotel they directed us to the San Luis Resort and told us we would be there for the night. When I asked about the other night, the manager was confused and not sure what to say. It was a terrible experience all the way around. I WOULD NOT RECOMMEND THIS PLACE. Management is better at a fast food restaurant...
The pool was beautiful, though more than one hot tub would have been nice. The hotel is gorgeous and the staff was wonderful.
Our bathroom did not look like it had been cleaned very well. There was hair all over the counter and floor when we got there, and we had just walked in.
Outstanding Service in Gorgeous Hotel
The staff was friendly from the second we pulled in and through our entire stay. We were there to celebrate a birthday and came back to an awesome surprise in our room after relaxing at the pool all day. While at the pool we had Hope as our waitress and she was awesome. She remembered our names and drinks and constantly made sure we were satisfied.
There wasn't a single thing we disliked.
With a stay at Hotel Galvez & Spa, A Wyndham Grand Hotel in Galveston, you'll be on the beach, within a 10-minute drive of Port of Galveston Cruise Terminal and East End Historic District. Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Galveston? This hotel has facilities measuring 4550 square feet (423 square meters), including conference space. A cruise ship terminal shuttle is provided at no charge, and self parking (subject to charges) is available onsite.
Based on 3,448 reviews
Value for money
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