Nice location, but underwhelming
The Hilton is located in a great place, is clean, and is much nicer than your average motel.
The service at the restaurant is terrible. The food is okay. The room is just better than okay. We are Hilton honors members and shouldn't have had to pay for parking, but after we left our emailed bill said we were charged. I guess I get to make that call later.
I got charged $19 for parking. Unaware this would be the case.
Nice place but disappointed with Hilton/Staff
It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well.
I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but they said they cannot change to others. I then asked about the big price difference between the available rooms and if I can be compensated or refunded in anyway. They said they can't refund and they simply gave me a coupon (worth 35 dollars total for 2 people) for breakfast and free parking that is worth like 20 dollars. I was then put into a stand King room. Totally a joke. Super disappointed on how they dealt with my situation.
Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too!
When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place.
Hilton Eugene is ideally situated in the heart of downtown Eugene, Oregon (EUG), home of the University of Oregon Ducks. Located just minutes from the University of Oregon campus, Matt Knight Arena, Autzen Stadium, Hayward Field, PK Park, Lane Events Center and fairgrounds, Hult Center for Performing Arts, 5th Street Public Market and Federal and County Courthouses. The hotel offers dedicated, complimentary shuttle service to and from the Eugene Airport and is located two blocks from the Amtrak station. The Hilton Eugene hotel is conveniently located near many local Oregon business offices such as US Bank, Bank of America, Datalogic, Lunar Logic, Symantec, Umpqua Bank, Wells Fargo, PeaceHealth and Sacred Heart Medical Center, Weyerhaeuser, Georgia Pacific, and government agencies. The Hilton Eugene hotel is TAG approved. Hotel Features Include: -Over 30,000 sq. ft. of flexible event space -Fully equipped 24-hour fitness center -Complimentary 24-hour business center -Two executive level floors offering Executive Lounge access with complimentary continental breakfast and evening hors d’oeuvres 274 Guest Rooms Including 15 Suites With: -Hilton Suite Dreams beds with down-pillow topped mattress and down comforter -Hilton Bed & Bath Collection -32-inch LCD TV -WiFi -Cuisinart single brew coffee stations -Refrigerators in each guest room and microwaves upon request (based on availability) Hotel Neighborhood: Hilton Eugene is a hotel dedicated to tailoring service to the needs of all our guests. Located in the heart of downtown Eugene, the hotel is near shopping, restaurants, art galleries and more -Adjacent to Hult Center for Performing Arts -Two blocks from the Amtrak station -Minutes from the University of Oregon, Matt Knight Arena, Autzen Stadium, PK Park and Hayward Field -Within an hour's drive to the Pacific Ocean or snow skiing and mountain activities -Located near Sinner Butte and Alton Baker parks with miles of biking and running trails along the Willamette River
Based on 413 reviews
Value for money
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