Pros: The worst costumer servicie expericien i will never use avis again
Cons: The worst costumer servicie expericien i will never use avis again
13 Jan 2017
Cons: The rate quoted was not the rate we paid. Plus, the deposit was three times the amount of the rental. When we returned the car, the deposit was refunded, but that would be good to know before arriving. We also requested an SUV but received a way smaller car. We made do because we had family in the country, but next time we will rent a bigger car than an SUV.
16 Jan 2017
Cons: We arrive on time to Avis with are rental order. They did not had the car we order. Also they did not accepted the car insurance we bought though the order that we did in Kayak. They end up giving us a total new order. Supposedly the car we order was going to be ready in 2 day but nothing.
18 Oct 2016
Pros: Car was clean.
Cons: Pick Up was confusing. They close early as compared to other rental companies. People prefer other companies because of their flexibility.
19 Oct 2016
Pros: The best experience renting a car in Latin America I have ever had.
21 Nov 2016
Poor Customer Service - Car was fine
Pros: The car was in good condition, easy to drive, comfortable
Cons: When I arrived in Guatemala, the Avis desk was closed so I had to seek out their secondary rental desk. The online offer was very inaccurate, and the actual cost was almost 6 times more than what I signed up for and what was listed on my offer email. I also paid for a GPS that didn't work, and they refused to refund me, even after I was forced to use my phone during my stay.
29 Nov 2016
Customer service poor; miss leading rental price
Pros: Hundred percent not recommend it
30 Nov 2016
Rallied about Guatemala
Pros: Car was in good condition.
Sales clerks Carlos and ? Were wonderfully helpful.
Had a great driving experience.
Cons: First car battery was low, didn't start.
They brought in a second car immediately :)
4 Dec 2016
A total disaster
Pros: I didn't like anything. Avis ruined my vacation. Kayak offered me and sold me the worst deal. It was not what they promised me.
Cons: The deal on the rental car was not real. I went to pick up the car in Guatemala city, and the price was 3 times the amount they promised. On top of that, Avis was forcing me to buy their own company insurance in addition to the Alliance insurance i had paid for, they said , whatever i was offered online through Kayak had nothing to do with their business. I cancelled the deal. I won't do it again. Same thing happened to my sister and husband, we won't do business any business with you any more and we will keep spreading the word around so it will not happen to others. Its just not worth it the time we put in to do the process.
5 Dec 2016
Cons: At the time of booking I purchased insurance, when I got to the pickup location the insurance was not accepted by AVIS, I had to cancel my insurance (this insurance was full coverage with no deductible).
I had to purchase a more expensive insurance with a really high deductible with less coverage.
Deductible was $1500 with no coverage for minor damage.
Cons: The was no sign were to drop off the car so we drove into a parking lot having to pay 2,5 dollar to exit it again. The clerk told us that there usually is a sign but it was taken away that morning for some reason.
3 Jan 2016
Pros: The personnel were professional and helpful both at check-out in Antigua and check-in in Guatemala City and the car worked wonderfully. And the drop-off charges were nominal.
3 Jan 2016
Didn't fulfill my reservation
Pros: Abosutelly nothing.
Cons: I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.
9 Jan 2016
Budget Agent Dishonest
Cons: We had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.
26 Sep 2016
Ok but.......unit not so good.
Pros: Attention when arrived
Cons: 1. Time too long when picking up the car.
2. Vehicle was not in the best conditions. Seems it has been damaged a lot, didn't drive well, transmition seems to have problems.
3. Cleanliness needs to improve.
3 Jan 2017
Pros: I have reserved a sedan and they only had a pickup.
we were 4 persons and could not leave the baggae on the bed with no security. We end up going with another rental company and had to pay almost as twice as much that what we have booked with Budget.
16 Apr 2017
Cons: They did not have the car I reserved, nor any car at all. We were left stranded in a country we had never visited with no car. The budget agent at the airport said that even though we had a reservation, he did not have a car for us. He suggested other questionable car rental places at a much higher price. We ended having to find our own car at other place. This was the worst car rental experience of my life, will never use budget in my life again.
11 Apr 2017
Car rental in Guatemala
Pros: Car was fine.
Cons: I hate to have to pay the mandatory insurance in Guatemala when my credit card covers everything in the US. The insurance nearly doubles the price of the rental.
Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.
12 Sep 2016
Pros: Thas good
14 Sep 2016
Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.
Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.
21 Nov 2016
Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR
22 Jan 2017
Terrible PAYLESS experience in Guatemala City
Cons: Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.
20 Feb 2017
Worst rental experience
Pros: The rental price was descent
Cons: There was a $900 deposit plus mandatory additional insurance, none of this was on the website
18 Apr 2017
Cons: Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).
Cons: I didn't like that they don't include the insurance prices.
5 Sep 2016
A Great experience. Very nice and friendly service
Pros: Good price and good service. Staff was really helpful and ready to assist. Car was just perfect. I will definitely use their services again.
14 Nov 2016
Pros: yes was exelent to rent the 4x4 toyota deasel vveri nais truck
15 Jan 2017
Good Car - Scary
Pros: The rental price was acceptable and it was easy to make the reservation. The car was in good condition and while the engine was weak (Guatemala has a lot of hills were it struggled), the gas efficiency was excellent.
Cons: I tried calling the actual agency in Guatemala weeks before the trip and several times when I was there and they never answered the phone. I found out later that the phone number online was an old phone number.
When I inquired about auto insurance when we got there, we found out that it would have tripled the cost of the rental. Thank goodness I had purchased it in the US prior to travel when I reserved the car.
They also put an enormous hold on my credit card .
After I returned the car, they did not give me all of the signed credit vouchers they had, which made me very nervous. I will have to monitor my credit card closely for ever now.
This office was not on the airport so I had to get a taxi to and from it.
19 Mar 2017
Driving in Guatemala
Pros: The vehicle was great for the terrain driven.
Cons: You can't do much about the driver's in Guatemala, but it was an experience to remember.
14 Apr 2017
Pros: They accommodate nicely por some unexpected problems.
Cons: The people working for the company, show concern for you satisfaction.
Showed up 2 hrs early, car not available. Was forc
Pros: Great car, friendly service
Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price
16 Nov 2016
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
9 Jan 2017
the price of the insurance doble the cost of the o
Pros: It was not right at the airport, but close and had shuttle service
Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
17 Mar 2017
Cons: Company is hard to find and off site.
17 Apr 2017
They were selling cars for a higher price! To no reservation people
Pros: There was a person at the airport who was very helpful in arranging a ride to the off-airport location.
Cons: Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra
16 May 2017
Extra Insurance and Hidden Deposit Fee
Cons: When we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.
Cons: They where no freindly at all they could not speak English even because it was an international airport,,, or maybe they played that they know any English to try to get u for extra charges this people in Guatemala are thieves be careful spread the world I will do the same on all possible media