Location was good and staff was friendly
The breakfast bar always seemed to be dirty (not kept up). The big issue for me is that they allow people to smoke in the fire escape stairs, which causes cigarette smoke to blow back into the rooms (especially if you are close to the exit door.
They don't seem to want to please
When you complain about your room they immediately gave you a similar so it doesn't pay to change rooms and they do not want to hear about your state. Although they asked a question but it falls on deaf ears
And complaining to you, you have mostly foreigners picking out songs a bowl of these travel site and I don't give a kitty either
need to clean inside corners in bathrooms
Rooms Check in Breakfast Breakfast area Bad odor
value for money
trouble with staff on check in, heavy smoke smell in no smoking room.
Bad beds and rude staff
Eggs for breakfast!
Staff are challenged and rude. Room beds are hard, old, and nasty. Towels were dirty with stains and other bodily fluids of some sort. Not impressed at all.
I was scared for my life
Not a damn thing
It had rat traps next to vending machines , it reminds me of a crack house , i had a wonderful view of the dumpster wish i could have Slept in the dumpster instead of the room and got the best rash ever on my face
Everything was great besides being located near all the auto dealerships and strip malls but I shouldve expected that in a city like charlotte
No cons besides location
Everything great except for the Kayak booking itse
Everything was quite nice.
My only complaint was that I booked it through Kayak, and when I got there I had to wait a little while to check in because the system was still processing it, which just seems silly to me. But as soon as their system figured it all out, they got me right into a room.
The staff was very friendly and accommodating. We needed to change rooms due to our non smoking room smelled heavily of smoke. The front desk immediately offered us another non smoking room that was very clean and comfortable. The hotel was very quiet @ night so was able to get an undisturbed good nights sleep. Would definitely stay here again.
Very nice and clean, pleasant staff, spacious rooms
The mattress on my queen size wasn't very comfortable, too hard for my taste
I didnt like the fact that after the first round of cleaning if you were not ready for your room to be cleaned then it was not attended to for the remainder of that day. Usually, housekeeping will come back later that afternoon and clean but that did not happen.
At Best Western Charlotte, our location is a big draw for many guests, since we’re just seven miles from uptown Charlotte and within close proximity to Matthews, NC. A great price is complemented with fantastic amenities in each room, like 42-inch flat screen TVs, refrigerators and microwaves. Charlotte hotels are known for southern hospitality, but we take it a step beyond here. From the moment you arrive, you’ll be treated like family. Located in Crown Point Business Park, our Charlotte hotel is a favorite for business travelers and vacationers alike, and our staff knows how important a warm welcome is. The Blumenthal Performing Arts Center is nearby, and many of our Charlotte hotel guests are in town for a special event. The Lowes Motor Speedway is also popular, especially for guests who want a little adrenaline rush while on vacation. From the Time Warner Cable Arena to Carowinds Amusement Park, the options in Charlotte are nearly endless, and our staff members are happy to provide tips and recommendations to help make your stay even better. Our Matthews hotel is close to many restaurants, so a great meal is never far away. Try the local cuisine and southern favorites at fine dining establishments or mom and pop diners. Shopping, sightseeing, and tours are all just moments away. At our Charlotte hotel, you’ll be close to all the top attractions but far enough away from the center of downtown to avoid the hustle and bustle. If you’re here on business, it’s a breeze to take care of your work in open, comfortable rooms. Within a close proximity to several corporate parks, visitors to companies like Family Dollar, Windstream Communications and Harris Teeter all stay at our Charlotte hotel on a regular basis. Cool, quiet guest rooms are a must whether you’re here for business or leisure, and we understand that. At our property, we always go the extra mile for you. Reserve your next stay Charlotte stay at Best Western Plus Charlotte/Matthews Hotel! Enjoy your stay.
Based on 253 reviews
Value for money
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