Value for money
Distance to city centre
Distance to airport
|"Great location, friendly staff, excellent breakfast."||(in 124 reviews)|
|"Very good breakfast, great location!"||(in 74 reviews)|
|"Friendly staff good break fast."||(in 85 reviews)|
|"The room was dirty."||(in 54 reviews)|
|"The room was dirty."||(in 48 reviews)|
|"Air conditioner didn't work properly on heat."||(in 9 reviews)|
|great location||in 359 reviews|
|small room||in 217 reviews|
|friendly staff||in 179 reviews|
|standard room||in 174 reviews|
|good breakfast||in 125 reviews|
|close to central station||in 77 reviews|
|air conditioning||in 57 reviews|
|hot water||in 50 reviews|
|close to the grand||in 47 reviews|
|city center||in 30 reviews|
|parking but the hotel||in 29 reviews|
|walking distance||in 15 reviews|
|hair dryer||in 9 reviews|
|international channels||in 9 reviews|
|staff was friendly||in 3 reviews|
|clean room||in 2 reviews|
|easy access||in 2 reviews|
Makes Brussels Feel Like a 3rd World Country
--> TLDR? This hotel was a nightmare because of: - No working water for 2 days without notice! - Rude and unprofessional staff (arguing in the hall for 40 minutes) - The worst water pressure - Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom) Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here.
After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do. We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. So...you didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then. The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes. I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day. I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror. That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.
Location and price, perfectly adequate
Noise from hall, some maintenance issues in room
Rip off. Totally overpriced
the condition of the room and bathroom is 3 star at it's best, not a 4 star hotel
Hotel was fine - very close to Gare Centrale and Grand Place
Breakfast was ridiculously expensive 21 € - and was not worth the money - just a standard buffet
The fact that it was really central location in the capital and easy !
Good central location, the breakfast was very good and I would stay here again
big & silent room
Very much so!!!
The Staff were always very friendly, welcoming and smiling. This made it easy to approach them about anything. The room and facilities there were really very good.
Location close to the Grand Place.
The bar was only open at certain times. I was also surprised that there were no coffee/tea making facilities in the room.
Very modern, clean and comfortable rooms. Having a room at the end of the hallway (no noise) and with windows opening at the front and the back of the room was surely a bonus.
Staff at the desk spoke many languages, unfortunately Dutch was not one of them.
Only a 5 minute walk from the city’s main Grand Place, NH Brussels Grand Place Arenberg is set right in the heart of Brussels. Perfect for either the leisure or business traveler, the hotel is close to both historical and commercial highlights of the city. The Royal Palace, Magritte Museum and the Fine Arts Museum are a few steps away. Rue Neuve, one of the best shopping streets, is also close-by. For quick access to the rest of the city, the airport and international trains, take a short walk to Central Station. NH Brussels Grand Place Arenberg has 155 stylish rooms. All have the highest quality bedding for guests’ comfort and sleep. You can also stay connected with free Wi-Fi. For some more luxury, stay in one of our Executive Rooms, which were recently refurbished in 2014 and are bright, spacious rooms with light-wood furniture and parquet flooring. The breakfast is the pride of the hotel with a large buffet that offers fresh products, including local cheeses, cold cuts, fresh fruit and juices. On Sundays, sleep in and enjoy breakfast until noon. In the lobby you will find a 24/7 self-service Open Bar, and there's also an on-site gym.
based on 2,564 reviews
Value for money
Policies vary by room type and provider.
NH Brussels Grand Place Arenberg is located at Rue d'Assaut - Stormstraat, 15 in Bruxelles-Ville, 0.7 km from the centre of Brussels. Cathédrale Saints-Michel-et-Gudule is the closest landmark to NH Brussels Grand Place Arenberg.
Check-in time is 15:00 and check-out time is 12:00 at NH Brussels Grand Place Arenberg.
Yes, NH Brussels Grand Place Arenberg offers free Wi-Fi.
No, NH Brussels Grand Place Arenberg does not offer free parking.
No, NH Brussels Grand Place Arenberg does not offer free airport shuttle service.
NH Brussels Grand Place Arenberg is 10.7 km from Brussels Bruxelles-National. NH Brussels Grand Place Arenberg is 38.6 km from Antwerp Deurne.
Yes, NH Brussels Grand Place Arenberg is a pet-friendly hotel.
No, NH Brussels Grand Place Arenberg does not have a pool on-site.