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Hotel Revival, a Joie de Vivre Hotel

Hotel Revival, a Joie de Vivre Hotel

9.2
Excellent

Based on 126 reviews
 
612 Cathedral Street, Baltimore, MD 21201, United States
  +1 410 727 7101
Hotel Revival, a Joie de Vivre Hotel - Baltimore, MD, United States
Check-in
Check-out
Compare vs KAYAK |
Roomer $250
AMOMA.com $256
TripAdvisor $289
Roomer
per night
AMOMA.com
per night
TripAdvisor
per night

Rooms

Check-in
Check-out

King rooms

$250+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$250 per night
IMAGE
King bed
$341 per night
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King bed
$358 per night
IMAGE
Unknown
$358 per night

Double rooms

$256+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$256 per night

Deluxe rooms

$289+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$289 per night

Reviews

Traveller rating

36
16
6
1
0

Time of year

Traveller type

Show reviews that mention

+
attempt to resolve
topside
mt vernon
desk clerk
jetted tub
towel warmer
called kayak
extension of my check-out
vacuumed crumbs
freshly redone
bottled drinks
booked a two-bed
desk staff was very cordial
historic hotel
horrible customer service
friendliness of the staff was excellent
high demand
great location
bit shabby
friendly staff
  • Okay
    Apr 2016
    4.5

    JDV has seen better days

    It's in a good location.

    Hotel is old and well-worn - in desperate need of a rehab. Despite the Joie de Vivre name, the desk clerk on our arrival was decidedly not happy. We booked a two-bed room and got a king with a too-short foldaway cot, and on one of the coldest days of the year they did not have any spare blankets, so we were given three sheets instead. For $80 a night it would have been ok - for twice that, it was a ripoff.

  • Good
    Feb 2016
    7.4

    Needed more pillows; they ran out!

    This hotel has a great location and friendly staff. It has a nice, old-fashioned feel which gives it a romantic quality for the price. The decor and furniture are attractive and classic, albeit a bit shabby when examined closely. We were particularly impressed with the bathroom in our corner room,which was filled with marble tiles and a towel warmer. Everything was clean and pleasant. The bar/restaurant attached is a nice place for cocktails as well, especially as a warm-up for a night out in the wonderful area of Mt. Vernon. This neighborhood is desirable for those from out of town, and this hotel provided good prices and an overall pleasant stay.

    Parking can be an issue; they have valet service (for between $20-$35) that I recommend to anyone not familiar with the neighborhood (we had lived around the corner years before, so knew how to find good parking sports). Additionally, we were staying during an extremely cold (below average temperatures) weekend, and found everything to be a little chilly. On top, we found that the bed was made with only three small pillows and a thin blanket (fine for one person, but there were two of us). When we asked for an extra blanket and pillows later that night, the front desk sadly informed us that they had run out due to a high demand of requests. While they were very sorry, it does seem strange that they had dressed the bed in so few pillows and blankets to begin with, though I understand the need to go for a more minimalist approach in order to conserve energy, etc (and do respect that).

  • Mediocre
    Feb 2016
    2.8

    Horrible !

    Location

    Horrible customer service! Tons of attitude and talking back. I stayed there for 5 nights, and my room wasn't cleaned at all 2 days out of those. The front desk lady told me in the end of the day that it wasn't her job to clean, that all the cleaning stuff was out for the day, and that there was no manager I could talk to on premises. She told me to just suck it up and wait till the next day (I am not exaggerating !). When I asked her if cleaning services were supposed to be included in my daily room charges, she said yes. Then there was the ongoing issue with them not replenishing toiletries at all even so that was also included in the daily room charges. All and all, this could of been a great hotel if all the front desk staff was replaced or retrained

  • Good
    Jan 2016
    7.1

    Too many inconveniences for a truly comfortable st

    The room was very clean and spacious. The bathroom was beautiful and had amenities like a towel warmer and an overhead heat lamp. The hotel was in a great location in the heart of Mt Vernon - I could see the Washington Monument from my window. Housekeeping was very accommodating to our schedule and left the room pristine.

    To preface this review, I stayed at the Wyndham for a total of 6 nights. The WIFI worked about half the time, which was detrimental because I was in Baltimore to take intensive courses at JHU and couldn't do my homework in the room. The staff blamed it on the windy weather, but it was such a huge inconvenience. My keycard also failed to work more than half the time, which was another annoyance. The front desk also overcharged me for "incidentals," a total of $115. They charge $50/day up to 2 days, which should only have come up to $100, so where did that extra $15 come from? They were pleasant enough about it, and corrected it accordingly, but I warn future guests to double check their transactions. Also, the fridge in the room wouldn't get cold even though it was plugged in, and the microwave emitted a scary burning smell when used. Finally, I stopped by IN PERSON the day before my check-in to request an extension of my check-out time from 11am to 2pm, and they happily obliged. Then, the night before my check-out date, I called down to the front desk to confirm and they claimed that they were overbooked and can only extend my check-out time to 12pm. When I let them know I made the request prior to check-in, no one seemed to know what I was talking about. They were kind enough to offer to store my luggage, but again, an inconvenience. Overall, my stay was mediocre due to the faulty amenities, but the staff was gracious and polite about everything. Still, I don't think I would stay here again.

  • Excellent
    Jan 2016
    10.0

    Bar is great with wonderful happy hour foods Quiet, nice king bed on 12th floor Uber taxi to Johns Hopkins for $5 Excellent location Great rate thru Kayak Park for $12 a day a block or two away.

    Would like to be be able to get coffee by 6

  • Excellent
    Jan 2016
    8.2

    Very lovely place, excellent location. Staff was helpful

    Bedding was great whne we arrived, but we did find leftover food in the fridge from the previous guests which made us a little wary of using the tub because we weren't sure how thorough the cleaning was

  • Good
    Jan 2016
    8.0

    Not very good service

    The room was nice and clean, confertable beds.

    The reception was rude, we wanted to get food in the middle of the night but there was no one in the building working to suggest any thing to us.

  • Okay
    Dec 2015
    5.7

    Terrible Customer Service and No Professionalism

    Due to an error in receiving my reservation information from a third party booking agency, the were no available rooms of the type I had reserved. So, the hotel was forced to give me a nicer room at the same rate. The room was a bit dated, but the jetted tub and sitting area were very nice. While the front desk staff and valet seemed to lack professionalism, the staff at the hotel bar were quite welcoming and friendly.

    When the desk clerk could not locate information on my reservation, she told me to have a seat nearby while she looked for my reservation elsewhere. When she still couldn't find it, she shouted to me across the lobby that her GM said she can't let me into a room until she got the payment details from Kayak and that I had to call Kayak to resolve the issue. I guess asking me to step up to the desk to discuss my situation or calling Kayak herself was too much trouble. While I called Kayak customer service to attempt to resolve the issue, other guests arrived to check in. As a result, the only clerk working the front desk was busy and could not speak with the Kayak representative I had on my cell phone and they had to call the clerk at the hotel a while later to attempt to resolve the issue. While I sat at the lobby waiting for Kayak to call the desk clerk, a hotel valet came to the front desk and used the phone there to loudly order food for himself and the desk clerk from a local restaurant. And then he proceeded to argue with the restaurant about it giving a discount to hotel employees. Not only was this inappropriate business to conduct at the front desk, but I'm left wondering why the front desk clerk has time to tell the valet what she wants to eat, but she can't call Kayak to attempt to resolve the issue with my room. Once the desk clerk spoke with someone from Kayak, she again shouted to me across the lobby about the status of the issue. She said they needed to fax her the information again. After waiting another 5-10 minutes, I approached the desk and asked if she had received the information she needed yet. She said no and walked away from me to FINALLY check the fax machine. Lo and behold, the information she needed was there and she checked me into my room with barely a perfunctory apology for the delay. She also made sure to tell me the issue was that the Kayak third party service provider handling my reservation had the wrong fax number for the hotel so the issue was really someone else's fault. I guess this hotel is nice enough for the price if you don't have any issues with which you need any customer service. But if there is the slightest issue, or you just stick around the lobby for a little while, you'll see that the staff really doesn't seem to have much training on professionalism. I was pretty disappointed by the experience.

  • Excellent
    Nov 2015
    9.7

    Lovely facility in a great area

    My room

    Lobby

  • Excellent
    Nov 2015
    8.8

    The hotel felt classy and luxurious. The staff was super friendly and helpful. The valet service was prompt and careful. Great stay. Lovely location. Very clean. Great view. Good deal through Kayak.

    The bed was way too hard for my personal preference and comfort. Shower could have used a little updating, but the pressure and temperature were perfect.

  • Excellent
    Oct 2015
    9.7

    Very pleasant experience

    Really nice hotel - we were given a larvger room, which was very clean and spacious. The staff was very friendly. The only thing is valet parking was $30 - NYC pricing... Around the corner parking lot was $10- should have parked my car there overnight.

  • Excellent
    Oct 2015
    8.8

    Friendly staff. Great deal.

    I loved how welcomed I felt by the staff. The building is beautiful in a historic part of town. George's restaurant has a great Maryland crab Benedict.

    No family-oriented amenities.

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About

Overview

A stay at Hotel Revival, a Joie de Vivre Hotel places you in the heart of Baltimore, steps from Washington Monument and Walters Art Museum. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Baltimore? This hotel has 4000 square feet (372 square meters) of space consisting of conference space and meeting rooms.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.2 Excellent

Based on 126 reviews

10.0

Cleanliness

10.0

Vibe

8.3

Food

4.0

Breakfast

Things to know

  • Nice building
  • Friendly service
  • Beautiful architecture
  • Stylish hotel

Check in

16:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased accessibility
ATM on-site
Business centre
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Storage available
Lift
Spa
Hairdryer
Cable or satellite TV
Coffee shop
Wedding services
Terrace/Patio
Linens
Towels

Location

Most popular landmarks

  • The Walters Art Museum 123 m
  • Washington Monument 140 m
  • Peabody Institute 191 m
  • Edgar Allan Poe's Grave 1 km
  • Harborplace 1.3 km
  • Ripley's Believe It or Not 1.4 km

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