Red Roof Inn & Suites Augusta South

The beds were extremely comfortable. The location was great, and there was adequate parking.

The cleanliness of the hotel was terrible. The elevators were extremely dirty. The hallway leading to the room had pizza boxes in the hallway and looked like it had not been vacuumed for days, and our room look like it had not been vacuumed and there were still coffee grounds in the coffee pot. When we were first given a room, the room had not been made up from the day prior. When they gave us our second room, the key did not work to the room. The lady from the front desk came upstairs and tried the door and it did not work, but she tried the door to the room next to it and it opened. The next morning we had a do not disturb sign on the door and housekeeping open the door without even knocking.

The only thing positive about this stay it was a comfortable bed it was soft

The front desk staff was extremely rude. Multiple attempts to say hi when going in and out of the lobby were ignored. My keys would never work i was locked out of my room for an hour and a half one early morning because they would not work. No one came to the front desk after multiple bell ringing. And calling the front desk. The laundry facilities were out of service for the entire stay of 12 nights. Yeah breakfast consists of some muffins in the plastic container it was bought in plain bread laid in the serving shelves. Pool area was in complete disarray. New management and corporate came and the manager or front desk lady came to our room. Telling me that we could leave that they did not need our business. Continued to curse at me until I had to go back in my room and shut the door to get away from the verbal insults. One of the front desk staff had told us the rate would be 51.30 and upon making payment even though it was notated in the computer they flrefised to honor that rate and charged 62.99. All the while staying here we were paying 53.88. Front desk basically told me I could not have a receipt showing the payment. That they don’t do that. Finally standing there until I got a receipt upon going down to the lobby to pay the room. I almost fell due to the wet floor that was not posted I would not stay at this hotel again. We are going to be checking ou and will not recommend this hotel to anyone.

Black mold in the ceiling in the bathroom . needed a new mattress old one worn out with a sink in the middle.

When we got there it took an hour to get checked in and I was told my rooms were not available it was a headache

Nothing really

The hotel was so bad we only stayed an hour,dirty,nasty and smells,the carpet was sticky.We really should get our money back,never been in a hotel in such condition,it is a health problem for any to stay there.You need to be ashamed.