|"Staff very friendly and helpful."||(in 9 reviews)|
|"Clean, quiet, breakfast had great selection."||(in 102 reviews)|
|"Staff very friendly and helpful."||(in 75 reviews)|
|"The hotel was horrible, dirty."||(in 23 reviews)|
|"Rooms have a bad smell."||(in 2 reviews)|
|"Shower has black mold on walls"||(in 4 reviews)|
Staff was friendly.
After checking in at 5:00pm I found my room door wide open, garbage in the corner of the room, and no sheets on the bed. The staff quickly gave me another room, but that rooms was lacking. It did not seem all that clean and one of the electrical wall sockets had been pulled out of the wall. I think there are better lodging options in the area.
not as clean as could be. Sjower had been sprayed to be cleaned but I have seen much worse though. Also ordered a salad from their restaurant and the carrots were slimy.
Low rates, location
Older hotel, decent condition
can't beat the price
the room was comfortable and clean. the staff was friendly and helpful. breakfast was good.
there was a terrible smell in the hallway near our room, which thankfully did not extend inside. We were unable to get extra blankets. Bathroom door would not close properly or lock. Pool areal was way too cold. Seems like the whole place is due for renovation
The sign out front was not light up and it was dark. We drove by several times. We told the guy at the front desk and he said I know it comes on at 6:30.
Needs to be updated
Great value. Offered extended parking and a complimentary airport shuttle. complimentary breakfast.
One of the front staff members was curt. The love was nice but the rest of the hotel needs to be updated. We were looking forward to the pool area but could only use it briefly because it was so cold! There are multiple cracks and open seams in the glass dome roof which allowed in water and cold air!
Friendliness of the staff
Temperature of the room, cleanliness of the carpet, bathroom needs updating.
Breakfast Receptionist was very friendly and helpful Lobby looks very nice after renovations Average hotel.
Faucet in bathtub was leaking. A few pillow cases were a little dirty. Very humid in room when first got it. A/C took care of it.
I'd go back
Initial room assignment wrong - long walk
Initial room assignment did not work as key would not take. Looong walk to front desk pulling luggage to learn that the room was out of order and should not have been assigned. Got second room next door to initial room which was a loooong walk back. Hotel is so-so at best. Don't expect much.
Liked all the staffs, they were very helpful and supportive Complement break fast was too good Shuttle service is another plus Perfect for people coming on Business trip ATM, Pool, Coffee maker in room etc.,
Nothing specific, but a suggestion to have a small Kitchen in the rooms. Also some indoor games like Table Tennis, Pool etc.,
I liked pretty much everything, the rooms were clean, the bathroom was clean,the beds were comfortable. Its not a luxury hotel but it served its purpose. I slept very well.
The only thing I did not really like was the breakfast, but that was just me.. My friend liked it The food was good and hot variety of milk, juice, cereals, and bread for toast, the bacon was crispy. There were hash browns and scrambled eggs and fresh fruit. I only eat egg whites and do not have the bacon nor the hash browns. Do I only had coffee and fruit. it would be nices if they had actual plates and coffee cups and not use styrofoam.
convenient to airport and restaurants
Reservations were messed up when I arrived at 10PM. I had to wait for 40 minutes while the hotel rep argued with the booking.com rep. In the end, the reservation was found, but with my name mispelled and the booking number wrong.
floor had food crumbs all over, shower tiles had black mold in grout joints, sheets were stained
Located in Albany, SureStay Plus Hotel by Best Western Albany Airport is within easy reach of Albany Pine Bush Preserve and Hudson River Waterfront Walkway. It provides a gym, as well as an express check-in and check-out feature, a heated pool and a free shuttle service.
The hotel has 153 rooms and has been recently refurbished. Staff are available 24/7 and can book tours and tickets.
Each comfortable room at SureStay Plus Hotel by Best Western Albany Airport features ironing facilities, as well as all the necessities for an enjoyable stay. Those traveling as a family or in a group can enjoy connecting rooms that are suitably furnished.
The hotel has easy access to University at Albany State University of New York. It is also a short drive from Times Union Center and Empire State Plaza.
based on 688 reviews
Policies vary by room type and provider.
SureStay Plus Hotel by Best Western Albany Airport is located at 200 Wolf Road, 9.1 km from the centre of Albany. Albany Pine Bush Preserve is the closest landmark to SureStay Plus Hotel by Best Western Albany Airport.
Check-in time is 16:00 and check-out time is 11:00 at SureStay Plus Hotel by Best Western Albany Airport.
No, SureStay Plus Hotel by Best Western Albany Airport does not offer free Wi-Fi.
Yes, SureStay Plus Hotel by Best Western Albany Airport offers free parking.
Yes, SureStay Plus Hotel by Best Western Albany Airport offers free airport shuttle service.
SureStay Plus Hotel by Best Western Albany Airport is 3 km from Albany Intl. SureStay Plus Hotel by Best Western Albany Airport is 113.2 km from Rutland.
Yes, SureStay Plus Hotel by Best Western Albany Airport is a pet-friendly hotel.
Yes, SureStay Plus Hotel by Best Western Albany Airport has a pool on-site.
SureStay Plus Hotel by Best Western Albany Airport has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.