The location was as expected.
The young lady at the reception desk was obviously either new or lacking basic customer service skills. Se never smiled or even pointed out the location of the restaurant the elevator to get to our room. The chocolate chip cookies that we normally love (what pushed us over the edge into this hotel vs. the Hilton next door) were stale and brittle. The shower tile in our room was so disgusting you could actually take a wet washcloth and wipe the mildew off the grout. We found dark red smears on the sheets that I hope were merely lipstick stains and not the alternative. Doubletree advocate so rating this hotel as the "exception to the Doubletree experience" and highly encourage Doubletree corporate to Secret Shop this particular location.
Hear guest in room next door and above
The Doubletree Akron/Fairlawn hotel conveniently located just a few minutes west of downtown Akron in the upscale suburb of Fairlawn offers full-service hotel accommodations ideal for business or leisure travel in northeast Ohio. Our modern and centrally located hotel, only 30 minutes south of Cleveland, provides easy access to I-77, the Ohio Turnpike and two airports – Akron-Canton Regional (CAK) and Cleveland’s Hopkins International (CLE). Inviting and spacious guest rooms include premium guest amenities like generous work surfaces with data ports, 32” LCD TVs, our luxurious Sweet Dreams bedding and complimentary wireless high-speed internet access. Our guests also enjoy many hotel amenities such as: * Fitness Center by Precor * Sparkling indoor heated pool * 24-hour Pavilion Pantry Market * In room dining Enjoy casual style dining at our upbeat Café Bricco, serving freshly prepared American classics and all your favorites for breakfast, lunch and dinner. You’ll start the day right with a Doubletree Breakfast. After a full day of meetings or sightseeing, join friends or associates for cocktails, wine or a cold beer in our full-service bar. The Doubletree Akron/Fairlawn hotel offers over 6,000 square feet of flexible meeting and banquet facilities to accommodate your sales conference, meeting, seminar, social event or wedding reception. For your convenience, wireless HSIA is available in all public areas and we offer a complete line of state-of-the-art audio visual and connectivity solutions for your important corporate meeting. A well-equipped Business Center will cover all your business communications needs while away from the office. Refreshments, meals or full banquet services are attended to by a professional banquet staff and our skilled meeting and event coordinators will handle all the details. We’re right across the street from the upscale Summit Mall with 100 of your favorite retail stores and popular dining options. Our hotel is also within a short drive of many Akron area attractions. Visit Cuyahoga Valley National Park, the Pro Football Hall of Fame, historical Stan Hywet Hall & Gardens, Blossom Music Center and more. Whether you visit northeast Ohio for business or pleasure our caring and attentive hotel staff looks forward to welcoming you to Fairlawn and Akron with our signature warm Doubletree chocolate chip cookie at check-in.
Based on 112 reviews
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