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Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**

Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.

Enjoyed the new possibilities of in flight entertainment. Been awhile since I've flown, and that was a nice surprise. Being able to pick from such a variety was personalized and welcomed.

It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations

The crew were amazing - A great job. They made me feel special and valued.

I really appreciated the fact that when I checked my bags at the Quantas counter after arriving from an international flight an hour early, the agent noticed I had a very long layover. He then found an earlier flight that allowed me to get to Cairns several hours earlier than I planned. That was amazing because I had already traveled over 20 hours and wasn’t looking forward to such a long layover. It allowed me to see my daughter and grandchildren much earlier (it had been two years since I visited last).

My bag didn’t make it but otherwise it was a great experience.

I travelled first class from LAX to MEL and it was a series of disasters which I put down to lax staff who dont care and a suck it attitude to customers - its all lip service and no delivery. The flight was delayed due to aircraft refuellers putting on 300,000 litres of fuel on a 380Q1. I entered via the first class bridge loaded my bags in the overhead locker. the lady in the next isle in first class also had hers in there as she wasn't allocated a locker over her seat. The attendant asked would I like a champagne - I said yes please. he promptly delivered a empty glass and the glass left on the desk. Then he ignored me for 20 minutes. When i asked him is he out of champagne he gave me the usual rubbish I was distracted. There are four staff and 15 first class passengers - give me a break. the glass stayed there on takeoff and then was still there 9 hours into the flight. When I arrived to my seat I told him I had eaten and wouldn't be eating on the flight - it was 10.30pm. Yet he comes by later 4am ( I happen to be awake) and says are you eating with us? I asked for the bed to be made up - they put a 3 inch 7cm mattress on the chair but as usual the break in the chair - the mattress sinks into it - so I had to move it around so I didnt get my back sunk in the V - Im 187cm tall. The cabinet next to 1K is for staff bags and the toilet is next door. I tried to avoid this seat but couldn't change - in to the flight 8 hours and the cabin rest change over kicks in - this attendant is shining his torch in my eyes taking out and returning his bag. Then the toilet starts flushing and forget trying to get to sleep. Yet no-one else needed torch! 11 hours into the 15.5 hour flight I ask for breakfast - I order two poached eggs, bacon on multigrain toast, tomatos and mushrooms. I get no bacon or toast and have to order it and the eggs are cold. Then I order a coffee which is so badly spilled - and not by air turbulence she brings back a serviette and replaces the first one rather than providing a clean dry saucer! First class in Qantas is a joke as the staff just don't get the meaning of prompt service and attention to detail. I will fly business class rather than first on Qantas as its better value for money but I have been very impressed with United First Polaris and given I fly internationally every month this is going to be my choice.

Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.

I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

It’s been some time since I saw the plane and the cabin that old and worn out.

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing

Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.

the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba

The plane was delayed 2 hours. The wifi did not work. The seat in first class was not comfortable because the bottom felt like it lost all of its padding. And I did not like when the flight attendant made me wait at my seat to use the bathroom and didn't tell me why. If there were too many people using the 1st Class bathroom, she should have told me to go in the back, coach bathrooms. I guess I have to feel fortunate that they found 2 local pilots to still fly the plane tonight after the original pilots ended up at an airport 60 miles away due to high winds.

This flight was a code share on Air New Zealand.

The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!

Staff friendly and app worked really well. Modest delays were frustrating

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

For a 17 hour flight, they kept us well feed. The music selection could be better curated. The entertainment selection was about what is expected. The crew was fantastic.

Boarding took a long time for a couple of flights. We arrived at our final destination an hour late. Others missed their connecting flight. We had no time to eat between flights. My checked in bag was delayed because it was in another flight. At least they gave us a voucher because of that. The staff was very kind.

Delays, excuses, delays, and more delays. This company is BROKEN.

The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..

Small plane (and thus a bumpy ride), small seats (and a large man next to me), absolutely terrible wifi, and no food options to speak of.

Smaller, regional aircraft limits amount of overhead luggage space. At least there were jetways at both BNA and PHL. First class food service was minimal with the usual assortment of packaged snacks (nothing creative) and no handiwipes. American tries to turn around aircraft too quickly without enough time to clean the planes. WIFI service did not include TV programming.

Nice aircraft. Plane was PACKED full and distance between seats was tight. Had it been more than a two hour flight it would not have been tolerable. I had much more knee space on the JetBlue flight I went out on.

Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.

Flight was delayed 5 hours causing me to miss my connecting flights

Flight was delayed due to crew not being there, besides that it was a normal flight.

They needed to de-ice the plane. Apparently airlines have a problem keeping their de-icing vehicles in good repair. After we backed away from the gate we sat and didn't move for nearly an hour. Nearly an HOUR with minimal communication from the flight crew. Eventually the sun took care of what American Airlines could not and melted the minimal ice. We finally took of a hour late which, in turn, jacked up our connection in Chicago.

1st flight was delayed because of broken radio, missed connection but they got us on very next plane 1 hr later. Return flights were both delayed by 1 hr each. Crews were fine. Planes ok, but had to check carry ons.

Uncomfortable plane, no entertainment and to board they had us standing in a line for over 20-30 minutes

Flight was delayed. Paid $250 per person to upgrade to first class. Seats didn’t even come with a screen for entertainment, didn’t get a blanket or pillow or anything, the poor hostesses looked like they were scrambling the entire time because there wasn’t enough of them. My premium economy seat on my previous flight was a better deal. Once at the airport (landed at midnight after 26 hours of travel) our bags didn’t arrive until after 2 AM. We kept asking the AA crew where our bags were and they told us for two hours “they should be coming out now” and offered little to no help in terms of what we could do to get our bags or where our bags were. They even disappeared into a back room for a solid 15-20 minutes when they got tired of not helping the dozen or so passengers waiting for two hours for their bags.

Flight was delayed twice then cancelled. We were never notified of a new booking.

It was upsetting that the flights were canceled but that was due to weather. I did not receive any vouchers for food or a hotel stay when I was forced to spend the night in Montreal. I was also upset when my seat was changed many times.. The plane seemed old with a non-functioning screen and loose side pockets.. All in all in need of updating. On the positive side, the staff in areas was friendly and helpful.

Lost my bag. My first ever flight with them that they forced me to gate check my bag on, due to them having a 30 year old plane with small carry on bins, and they lost my bag. Never again.

Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕

Both flights to and from Phoenix were delayed 2 hours each direction. Unacceptable. Disappointed with Air Canada I was given a food voucher fror trip to Phoenix but nothing on return. Both baggage claims took 2 hours to collect baggage

Enjoyed the service on board & on ground. Timely take off & landing

Terrible. The plane is old and not well kept. Very small, no leg space or comfort. And the prices to and from Bermuda re criminally high.

Terrible experience. Air canada is the worst and Kayak website is also not transparent.

I would highly recommend Air candidate to anyone that wants to fly and enjoy the experience. The crew is friendly. The seating was comfortable all the amenities you would want were available.

It was good except it was quite delayed arriving to Newark.

First time flew with Air Canada and my Last. Really bad food that too in a business class. Waste of my money.