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Nice flight, nice crew but no cookie or napkin with my seltzer.

The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience

Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.

The crews are great.. Easy boarding. Inflight entertainment ok. Food is a disappointment.

This flight was a code share on Air New Zealand.

All planes flying to Mexico City are very old. Seats don’t even have power outlets.

It was terrible because the flight was delayed for 3 hours.

We booked flight thru Amex travel and it was already a lot of money for economy and no reserved seats until check in. On our flight from fra, we could not check in one passenger online and when we went to the airport, they said he does not have a guaranteed seat and he would be on a waiting list. This was a guaranteed seat and United overbooked. It was sos stressful when at the gate because they didn’t have a seat and the response was yeh, nothing we can do because the industry overbooks. But they knew we had one person with no seat and even up till boarding, they didn’t say anything. We had to go to the counter over 3 times and my husband was so beside himself, I went up and the counter person said yes, you have a ticket. Ohalaa, why wouldn’t they say anything? Leave us in angst the entire waiting time on a delayed flight. That’s poor customer service. On the flight, people would recline seats immediately and not even return them to normal when eating. We were so crammed, I can not fly eco again on Lufthansa or United when international. Other airlines have been better even when we were in economy. Not even worth it to upgrade to business compared to other airlines either. Overall, it was a really bad flight mainly because of the initial boarding and then no oversight over passengers. The flight crew did their best but they should really announce it more that people need to recline seats back. Kids kicking chairs, all the babies crying…must’ve been my worse flight in 15 years.

Flight cancelled because of the grounded 737s. United was good about it and got us onto a later Alaska Airlines flight to Oakland (not San Francisco as originally intended). Had to go through security again and my wife dropped her MacBook Pro, which broke, a $2,500 whoopsie. But we made it home.

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier

Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(

Flight delayed, boarding time kept changing, not good. Nee firm information given each time.

Apart from the delay due to unforeseen circumstances. The leg from sjc to dfw was fine. It was the leg from dfw to orf that we encountered issues mainly due to the flight attendant crew not being friendly. We had two small children and we needed some assistance to warm up milk so the baby would sleep. The crew just didn’t get it and made things very difficult. One made a remark that the baby’s dirty diaper smell was a “gift” to the plane in a rude way. Normally I’d brush that off as a funny comment if the rest of the trip the attendants were helpful or understanding of the difficulty we faced. But that wasn’t the case. We were met with rudeness on the second leg. Whereas on the first leg the crew were so nice and helpful.

It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.

I don't like that I have to pay if I want extra leg room. The seats are so expensive; I sit in normal seats and my legs and knees cramp the entire flight. I never feel comfortable on AA flights.

On time flight , great service from crew , comfortable and enjoyable

Both flights were delayed. One by an hour and the other by 1 1/2 hours after boarding.

Very smooth for one of the busiest travel days of the year and the crew was great.

I had first class itinerary, yet they put me boarding group 5 from FNT to ORD! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water on that flight. I'm glad that I asked about food on the flight from ORD to DALLAS. If I fly United from ORD to any city in Texas, they always offer a hot meal and regardless if it is a time in between meal times. The excuse was that it was not dinner time yet. It was almost 6pm?? And the flight was over 2 hours. There were some healthy snack options at least, but fresh snacks like apples or something would be nice. At least offer cheese plates or similar. Please bring seatback screens like United is doing. The flight attendant in first class was wonderful.

Terrible experience! All flights delayed, staff had no idea of what they were doing, and at the end luggage lost for 2 days!

Terrible experience. Air canada is the worst and Kayak website is also not transparent.

This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.

As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.

5 delays to departure. Finally left 2 hours after scheduled time. Further issues with “paperwork” when we were ready to push away from the gate. Air Canada has a real problem with flights between Montreal and Toronto over the last 24 months. Of my 12 flights, 8 have been delayed or cancelled. With no compensation. I now drive between Toronto and Montreal whenever I can. At least I know I will get there when I planned to.

Reduced wait times for checked-in baggage at destination, Toronto Pierson airport

On time, easy with no issues. Arrived 15 minutes earlier too.

Great. As a tall person the seats are quite cramped.

Glad to see the staff of Air Canada take preference in protecting their customers from unruly passengers before they board. Well done

It was fine, everything on time! Tired of having to pay for all the extras?